Ever had your iPhone’s speaker stop working or your MacBook screen act weird right after the warranty ended? Before you panic (or pay), you should know about Apple’s Service Programs. These are official repair or replacement programs that Apple quietly runs for known defects in its products, and they are available even if your device is out of warranty or you don’t have AppleCare+.
Stick around, and we’ll break down everything you need to know: what these programs cover, how to check if you’re eligible, and how to get your device fixed for free.
What Are Apple Service Programs?
Apple Service Programs are free repair or replacement services Apple offers when it discovers a widespread hardware issue in specific devices. These issues typically emerge over time, often after the standard warranty has expired, which is why many users overlook them.
You don’t need AppleCare+ or even an active warranty to qualify. For example, Apple ran a program to fix sound issues on some iPhone 12 models made in 2020. Even users with no coverage received free repairs for their devices because Apple acknowledged the fault.
Why Apple Offers These Programs
Apple rarely advertises these programs publicly. However, they exist to correct widespread hardware flaws caused by manufacturing defects. They also help Apple avoid lawsuits, minimize negative PR, and retain customer trust.
Key Things to Know Before You Use Apple Service Programs
There are a few important limitations and hidden details people often overlook before using a service program. Before you head to an Apple Store or service center, these are a few important things to keep in mind:
- These programs are only active for a limited time (usually 2–5 years from the original retail purchase date, not when you first started using the device).
- Only certain models and serial numbers are covered.
- The repair covers only the specific issue mentioned and does not address any damage or unrelated problems. For example, if your screen is cracked, Apple may require you to repair it first before replacing a faulty battery under a service program.
How to Check if You’re Eligible for an Apple Service Program
Apple makes it easy to find out if your device qualifies. All you need is your serial number. You can find the serial number in your device’s settings or on the product box or receipt. Once found, do this:
- Visit Apple’s Service Programs page.
- Choose the program that fits your issue.
- Enter your device’s serial number to check eligibility.
Related: How to Find iPhone Serial Number
Current Apple Service Programs (2024–2025)
Here are some of the major programs that are still active or relevant as of the time of writing. Apple updates the list regularly.
Apple Service Programs for iPhone
- iPhone 14 Plus Rear Camera Issue: Some iPhone 14 Plus models made between April 10, 2023, and April 28, 2024, may show no image preview when using the rear camera. If your device is eligible (check via serial number), Apple will repair it for free—even if you’re out of warranty. The program covers affected devices for up to three years from the date of the first retail sale.
- iPhone 12 / 12 Pro No Sound Issue: If your iPhone 12 or 12 Pro suddenly stopped playing sound during calls, you’re not alone. Units made from October 2020 to April 2021 may have a receiver module fault. Apple replaces the faulty part at no cost. This offer doesn’t include the 12 mini or 12 Pro Max models and is valid for three years from the date of purchase.
Apple Service Programs for Mac
- 15-inch MacBook Pro Battery Recall: The mid-2015 Retina model, sold primarily between September 2015 and February 2017, may have a battery that overheats, posing a fire risk. If eligible, Apple will replace the battery at no cost. You’ll need to stop using the device and back up your data before sending it in. Repair may take three to five days.
Apple Service Programs for AirPods
- AirPods Pro Crackling / ANC Issue: Noticing crackling sounds or a weird drop in noise cancellation? AirPods Pro units manufactured before October 2020 may have hardware defects that affect audio quality. Apple replaces the affected earbud(s)—left, right, or both—at no charge. The charging case isn’t part of this program. Valid for three years after purchase.
Apple Service Programs for Power Adapters
- Three-Prong Adapter Recall (UK / HK / SG): If you bought a Mac or iOS device between 2003 and 2010 in the UK, Singapore, or Hong Kong, the bundled wall adapter might break and expose metal pins. That’s a shock risk. Apple offers a redesigned replacement—free of charge. The affected plugs are white with no internal markings.
- Two-Prong Adapter Recall (EU / AU / NZ / KR / AR / BR): Sold between 2003 and 2015, some Apple AC adapters for Europe, South America, and Asia may malfunction, posing a risk of electric shock. The affected ones have 4–5 character markings (or none), while the redesigned versions have a 3-letter code (such as EUR or AUS). Apple will exchange yours for free.
- 5W European USB Power Adapter Exchange: If your iPhone 3GS, 4, or 4S came with a Model A1300 adapter (gray “CE”), it could overheat. This adapter was sold from 2009 to 2012 in parts of Europe and Asia. Apple swaps it with the newer A1400 version—featuring a hollow CE logo—at no cost.
- Ultracompact USB Adapter Exchange (iPhone 3G): Adapters sold with the iPhone 3G in the US, Canada, Japan, and Latin America may have prongs that can snap off and become lodged in outlets. If your adapter doesn’t have a green dot on the bottom, stop using it and exchange it through Apple. Originally announced in 2008.
Apple Service Programs for Beats
- Beats Pill XL Speaker Recall: If you own the large Beats Pill XL speaker (sold in January 2014), Apple wants it back. Faulty batteries in these units can overheat and catch fire. Apple will send you prepaid packaging to return the item, and in exchange, you’ll receive $325 in Apple Store credit or an electronic payment. Only the XL version is eligible—not smaller Pill models.
However, remember these programs can change. For active programs from Apple, check out the official Apple Service Program page.
How Does the Repair Process Work
If your device is eligible for an Apple Service Program, here’s what you should do next”
- Back up your data, as Apple won’t do it for you.
- Find your nearest Apple Store or authorized service provider.
- Book an appointment or walk in with your device.
- Apple will inspect the issue and either repair or replace the part at no additional cost.
In some cases, you can also mail in your device. Apple usually offers prepaid packaging and covers shipping both ways through its Express Replacement Service.
Related: How to Back Up iPhone and iPad to iCloud, Mac or Windows PC
Can You Get a Refund if You Already Paid?
Yes, if you paid to fix the exact issue before Apple announced a service program, you may be eligible for a refund.
- Contact Apple Support.
- Provide your repair invoice and details.
Refunds aren’t guaranteed, but Apple does reimburse in many valid cases.
How to Stay Updated on Future Programs
Apple doesn’t always send alerts, so it’s a good idea to check periodically. You may also do the following to ensure you stay updated:
- Bookmark the Apple Service Programs page.
- Follow Apple Support on social media.
- Turn on email notifications in your Apple Account preferences.
Always Check Apple’s Service Programs First
Apple Service Programs are a hidden gem for users who face unexpected hardware issues. If your Apple device ever acts up, don’t rush to a local repair shop or spend on fixes blindly. Always check if Apple already has your back with a free fix. You might save thousands without even realizing it.
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Great breakdown of Apple’s service programs! I found the tips on how to navigate the repair options especially helpful. It’s good to know all the resources available for potential issues. Thanks for the clear and informative guide!
Great overview of Apple’s service programs! It’s really helpful to have all the details in one place, especially for those of us who are trying to navigate warranties and repairs. Thanks for breaking it down so clearly!