You got a beautiful new iPhone 5s and it was working great all the while. All of a sudden, it begins to shut off. Not once, not twice but multiple number of times. That’s when it dawns on you that you’re in serious trouble. What’s the first thing you do?
Of course head to the Apple Store and get the damn thing replaced.
A New iPhone Keeps Restarting?
If you got a new iPhone (5s/5/4S/4) recently and are eligible for replacement without burning a hole in your pocket, the first thing that you do when you are stuck with an iPhone that keeps rebooting, shutting off or freezing is to head to the store and see if you can get it replaced.
Older Models, Out of Replacement Period etc.
For the rest of the crowd that isn’t as lucky, continue reading the article.
We noted that this problem occurs predominantly in iPhone 3GS models that upgrade to iOS 6 or later. My first reaction was – must be a hardware-software incompatibility issue. But wait. Apple isn’t Android. They know what they’re doing and iPhone 3GS does run iOS 6.0.1 smoothly.
Well, that’s not the point anyway. We’re trying to fix an issue here so here are the ways in which you can try to fix your iPhone that keeps shutting off, restarting or freezing.
Turn ON/OFF Cellular: As strange and absolutely impossible as it sounds, I’ve seen people get this issue sorted out by turning off their cellular data and then turning it on again. Arguably, this doesn’t work everywhere. But since this is the most simplest thing you can try, you should begin here. Don’t believe me? Take a look at this.
Faulty App: No matter how strong and protected the App Store is said to be, there are apps that aren’t really good for the health of your iPhone. One of these, possibly, could be ruining your iPhone experience. Did you download any new app that triggered the issue? It doesn’t matter if it’s a popular app or an app that no one has ever heard of. Just try deleting it.
Delete the app -> Reboot your iPhone -> Sync with iTunes and see if this sorts the issue.
Restore From An Old Backup: No luck yet? Try this method (it’s tougher if you’ve got an iPhone that keeps restarting too often). Connect your iPhone to iTunes on the system and then restore from an old backup. In case you got lucky, things will be back to normal.
Recovery Mode + Restore: This could be the best possible solution you could ask for. Again, it’s tougher to implement if your iPhone keeps shutting off or rebooting every two-three minutes.
What you do is:
- Hold down the power and home button till the screen goes blank
- Next, connect to iTunes. It will “detect” the iPhone in “recovery mode”
- You can only restore now so restore your iPhone
If things went well, you’ll have an iPhone that’s ready to be setup. You’ll have to try setting it as new because you don’t want to get the old problem again.
Nothing worked! I can’t really discount this possibility. One usually tries a lot of things before coming to the sober realization that it could be a really serious issue. One that needs you to take the device to the Apple Store, after all.