At times your iPhone might stop ringing on incoming calls and text messages. This happened a week back with my iPhone 11 Pro Max. I was confused as to what was wrong with the phone. A little search and I saw that this was a prevalent issue faced by many users. So, before you conclude that your iPhone has some hardware fault and needs servicing, try the following steps to fix the iPhone not ringing issue.
iPhone Not Ringing Incoming Calls? How to Fix the Issue
- Check the Mute Switch and Turn it Off
- Check Sound & Haptics to Increase the Volume
- Switch Off Do Not Disturb
- Ensure the Caller isn’t Blocked
- Turn Off Call Forwarding
- Make Sure There is no Problem with the Ringtone
- Check Your iPhone Stuck in Headphone Mode
- Restart your iPhone
- Update your iPhone to Latest iOS Version
- Clean the Speaker Holes and Earphone/Lightning Port
- Visit the Apple Store for Support
Fix #1. Check the Mute Switch and Turn it Off
If the mute button which is on the top left side of your iPhone is down (towards the iPhone’s back) and you see an orange strip inside the button, this means your iPhone is in silent mode. Keep your phone’s screen lit and pull the switch up. Now your iPhone is not in silent (vibrate) mode. You will also see a small confirmation pop-up on top of the screen.
Fix #2. Check Sound & Haptics to Increase the Volume
Launch the Settings app and tap on Sounds & Haptics. Is the slider under RINGER AND ALERTS all the way to the left? If yes, drag it to the right.
Pro Tip: Understand ‘Change with Buttons’: Below the ringer slider, you see an option named Change with Buttons. If this is turned on, your iPhone’s ring (and notification) volume can be changed using the volume button even when you are on homescreen or in other apps. If you repeatedly find yourself missing rings, then make sure it is turned off. This will ensure that your ring and notification volume levels are not affected by the side volume buttons.
Fix #3. Switch Off Do Not Disturb
Sometimes, you switch on DND while in a meeting or while driving and forget to turn it off.
Step #1. On iPhone with Face ID, swipe down from top right corner (where battery status is shown) to see control center. On iPhone with Touch ID, swipe up from the bottom of the screen to reveal the control center.
Extra Measure: Launch the Settings app and tap on Do Not Disturb. Make sure it is off. Also, under Scheduled, see that the toggle is off. If it is on, you won’t hear the ring or notification in the mentioned period.
Fix #4. Ensure the Caller isn’t Blocked
If you have blocked a caller, you won’t receive (or hear notifications) from his cellular call, FaceTime call or messages. To check and unblock a caller:
Step #1. Launch the Settings app and tap on Phone.
Step #2. Scroll down and tap on Blocked Contacts.
Step #3. From the block list, swipe right to left on a caller’s number or person’s name and then tap Unblock. Or, you may also tap on Edit in the top right corner and then tap on the red minus icon next to name/number and then tap on Unblock. (see images below)
Fix #5. Turn Off Call Forwarding
When call forwarding is on, all calls on your number are transferred to another number that you have set. To turn off call forwarding:
Step #1. Launch the Settings app and tap on Phone.
Fix #6. Make Sure There is no Problem with the Ringtone
iPhone allows you to buy and download ringtones. If there is some problem with the tone, then there is a strong possibility that you do not hear the ring on incoming calls. To fix this:
Step #1. Launch the Settings app on your iPhone and tap on Sound & Haptics ⟶ Ringtone.
iPhone allows you to set a custom (unique) ringtone for a particular contact. If you had set a unique ringtone for contact or several contacts, then you will have to assign a new tone for that/those contacts, if the ringtone has been deleted or corrupted. For this:
Step #1. Launch Contacts app and tap on the contact with a unique ringtone.
Fix #7. Check iPhone Stuck in Headphone Mode
In rare cases, your iPhone might think it is connected to a Bluetooth speaker or wired headphone, and thus, it sends the ring there (or thinks it is sending there) and not to the inbuilt iPhone speaker. To fix this:
1. Plug and unplug wired headphone: Insert a headphone in the iPhone’s earphone jack/lightning port and then take it out. (You may repeat this one more time.)
2. Check Audio Output:
Step #1: Open Control Centre (by swiping down from top-right on iPhone with Face ID and swiping up from the bottom of the screen on iPhone with Touch ID).
Step #2: Now touch and hold on the Music control. After a second or two, it will pop-up into a larger size and take the whole center screen.
Step #3: Now tap on the AirPlay icon, which looks like a triangle with three circles on it. (see image) Make sure the volume output is set to the iPhone. (That is, there is a tick mark next to the word ‘iPhone’)
Fix #8. Restart your iPhone
As always, restarting your device is an unknown boon which fixes several small issues (sometimes even those which you are not aware of). To restart the iPhone, you have to shut it down first and then switch it on.
To turn off your iPhone with Touch ID, press and hold the power button, which is on the right side of your device. When you see the ‘slide to power off’ slider, drag it from left to right.
To turn off your iPhone with Face ID, press and hold together the power button, which is on the right and also any volume button, which is on the left side of the iPhone. When you see the ‘slide to power off’ slider, drag it from left to right.
Pro Tip: You may also power off your iPhone by going to Settings app ⟶ General ⟶ Shut Down. Drag the power off slider to the right.
After switching off the iPhone, wait for at least 30 seconds. Now, use the power button to switch on the phone.
Pro Tip: You may also plug in your iPhone to a charger to power it on.
Fix #9. Update your iPhone to Latest iOS Version
Updates fix bugs, introduce new features, and also polish existing ones. Go to Settings app ⟶ General ⟶ Software Update. Make sure your software is up to date. If you find a pending update, tap on Download and Install.
Fix #10. Clean the Speaker Holes and Earphone/Lightning Port
You may not hear your iPhone ring if the speaker holes (or other ports) are clogged with dirt and other junk. Now, the chances are less, but no harm in giving this method a shot. You can use an unused toothbrush or Anti Static Brush to clean these.
Fix #11. Visit the Apple Store for Support
If none of the above methods helped you in fixing the ring issue, it is time to contact Apple Support or/and make an appointment to visit the store.
You may like to read…
- How to Turn a Voice Memo into iPhone Ringtone
- How Audio Sharing Works on iPhone
- How to Set Any Song As An iPhone Ringtone Without iTunes or Computer