Touch ID was introduced with iPhone 5S and it has just gone better with every iteration. However, there are a few instances where Touch ID does not work as it is supposed to, on iDevices. If you have a Touch ID not working on your iPhone or iPad, we have got some fixes to help you out.
There can be multiple reasons of a non-working Touch ID, which may include sweat, liquid, or even improper placement of finger. Though I won’t rule out software glitch as well. Anyways, whatever may be the reason, below are some solutions to help you resolve the issue.
Touch ID Not Working on iPhone or iPad – What to do?
Before we provide you with any solution to your Touch ID problem, just imagine what makes your Touch ID fail or when Touch ID fails to work.
Calibrating Fingerprint Properly
One of the first mistakes happens when you calibrate the fingerprint. Even though the iPhone/iPad sends you a message that your finger has been calibrated successfully, there are some chances that the calibration is not done perfectly.
When you calibrate, hold your iPhone as you’d normally hold. Don’t hold it “Perfectly” because that’s not how you hold it during normal use. Then, calibrate the finger.
While calibrating, please ensure that you put your fingers in all possible positions including edges & tips of your fingers; all parts of your finger should be scanned. Also, ensure that your finger touches the metal ring around the Home button. If you’re using a case or screen protector, make sure it doesn’t cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
This will help you later when you use your fingerprint to unlock your iPhone or iPad.
No Damp Screens or Fingers
In other cases, dampness, moisture, sweat, cold – all of this plays a role in preventing the Touch ID from working correctly. This happens both ways: if your finger is damp or if the home button has some moisture over it.
Apply less force when touching the Home button of your device.
Keep Your Finger Dry
Make sure to keep your fingers clean and dry.
Clean Home Button
Use a smooth cloth to clean the Home button and your finger and try again.
Do not Cover Home Button
Ensure that the screen protector or case doesn’t cover up the Home button of your device.
Register Finger Properly
Your finger must be properly touching the capacitive metal ring and the Home button. Make sure to keep your finger at one place at the time of authentication.
How to Fix Touch ID Not Working Issue on iPhone or iPad
Step #1. Launch Settings → Scroll down to tap on Touch ID and Passcode. Enter your passcode.
Step #2. Turn OFF iPhone Unlock and iTunes & App Store.
Step #3. Restart your iPhone or iPad by pressing sleep/wake button and home button.
Step #4. Launch Settings → Scroll down to tap on Touch ID and Passcode. Enter your passcode.
Step #5. Turn ON iPhone Unlock and iTunes & App Store.
Step #6. Tap on Add a Fingerprint… and add another finger as usual.
If the method mentioned above is not working, enable Rest Finger to Open. To do so;
Step #1. Go to Settings → Tap on Accessibility.
Step #2. Tap on the Home Button → Turn On Rest Finger to Open.
Solution #3. Update iOS
If none of the tricks mentioned above have fixed the issue, update your iPhone to the latest iOS version. It would not just make your device run more smoothly but also get rid of some miscellaneous issues.
Settings → General → Software Update.
With the above steps, Touch ID will start working properly.
What if nothing work?
If Touch ID issue continues to haunt your device, then you should contact Apple for help.
Assuming you have been able to resolve the problem using these solutions. They have worked for many users, and I expect them to deliver the good to you as well. If you have any other working fix for the said issue, don’t forget to share it with us.
You may want to take a peek at:
- How to Lock WhatsApp on iPhone Using Face ID or Touch ID
- Best iPhone and iPad Apps That Use Touch ID and Face ID