WhatsApp is the most popular chat app that brings friends and family closer using text, voice, and video calls. It lets you communicate for free across the globe. However, sometimes the calls randomly fail to connect. As a result, you might not see the person on the other side or hear their audio. To fix this, we have listed possible solutions to fix WhatsApp video call not working on iPhone.
- Update WhatsApp
- Use Strong Internet Connection
- Allow Necessary Permissions to WhatsApp
- Check Content & Privacy Restrictions in Screen Time
- Allow WhatsApp to Use Mobile Data
- Turn Off WhatsApp’s Low Data Usage
- Disable Data Saver/Low Data Mode
- Turn Off Low Power Mode
- Restart Device and Reinstall WhatsApp
1. Update WhatsApp
You can update WhatsApp just like any other app. One quick way to do so is to long-press on the App Store icon. Next, select Updates. Finally, tap on UPDATE next to WhatsApp.
If you do not see an update, pull down the screen to refresh it. After this, there may be an update for WhatsApp.
2. Use Strong Internet Connection
WhatsApp text messages work fine even in poor connections. However, for audio and video calls, you must have stable and robust internet. We have an extensive guide that helps you to increase cellular data speed on your iPhone.
Another way to check your internet speed is by using apps like Fast, Speedtest, etc. If your download and upload rate is above 1 Mbps, you are good to go for better quality on video & audio calls.
Finally, if you have trouble with Wi-Fi or mobile data, follow our exclusive guides.
3. Allow Necessary Permissions to WhatsApp
Video calls require microphone and camera access. Let us quickly make sure that you have granted these permissions.
- Open the Settings app and scroll to the bottom. Now, tap on WhatsApp.
- Ensure that the toggles for Contacts, Microphone, and Camera are enabled.
- If you miss incoming call notifications, tap on Notifications, and check if it is allowed or not.
4. Check Content & Privacy Restrictions in Screen Time
Screen Time lets you put restrictions on apps and services. You may have set these and might not remember now. So, it is vital to ensure that WhatsApp is not restricted.
- Open the Settings app and tap on Screen Time.
- Tap on App Limits. Make sure WhatsApp is not adding here.
You may also turn off Screen Time entirely to put an end on all such restrictions and limits.
5. Allow WhatsApp to Use Mobile Data
Sometimes during a call, Wi-Fi might get disconnected, and you fall back to cellular data. It is essential to allow WhatsApp to make use of mobile data. You can quickly check this by the following steps.
- Open the Settings app and tap on Cellular.
- Scroll down and under CELLULAR DATA, check that the toggle for WhatsApp is enabled or not. If not, tap on it to turn it on.
6. Turn Off WhatsApp’s Low Data Usage
Inside the WhatsApp settings, there is an additional option, which, if enabled, makes the chat app utilize low data during calls. If you are on a tight plan, this is great. However, it might add to a choppy video call experience. So, here is how to turn it off.
- Open WhatsApp and from the bottom right tap on Settings.
- Tap on Data and Storage Usage.
- Turn Off the toggle for Low Data Usage.
7. Disable Data Saver/Low Data Mode
iOS gives you the option to enable Low Data Mode for Cellular Data and Wi-Fi or reduce overall data consumption. In most scenarios, it should not cause trouble with WhatsApp video calls. However, if one of the solutions listed here does not help, disabling Low Data Mode might help.
- Open the Settings app and tap Wi-Fi.
- Tap on “i” next to the connected network.
- Turn off Low Data Mode.
- From the upper left, Tap on <Wi-Fi → <Settings to go back.
- Next, tap on Cellular → Cellular Data Options.
- Switch off Low Data Mode.
8. Turn Off Low Power Mode
Low Power Mode disables background tasks, automatic downloads, lowers screen brightness, and performs other tweaks to save battery power. Again, it should not cause inconveniences to WhatsApp calls, but let’s take a shot and disable it to get the best possible video and audio call experience.
- Open the Settings app and tap on Battery.
- Turn off Low Power Mode.
9. Restart Device and Reinstall WhatsApp
Finally, to improve the WhatsApp call quality, restart your iPhone. Once you do that and still do not feel any improvement, the ultimate solution is to delete the app and reinstall them. Before going with this, make sure you have created a backup of your WhatsApp chat.
- From the Home Screen, long press on the WhatsApp icon. Next, tap on Delete App. Tap Delete to confirm.
- Now, long press on the App Store icon and choose Search. Next type WhatsApp. Finally, tap on the download icon to get the app.
- Once the download completes, set up WhatsApp again.
I hope that you get the perfect solutions for WhatsApp Video Calls. If you repeatedly face problems, try using FaceTime. I have noted that FaceTime offers excellent video quality than WhatsApp on the same network and same internet speed. I would encourage you to try both these services and reach your conclusion.
If you have any questions, give us a comment below so we can help you out.