Though iPhone 6 and 6 Plus touched unpreceded heights as far as sales chart is concerned, their enviable success has slightly been marred by the bendgate issue that has given birth to “Touch Disease.” Due to a flaw in design, touchscreen unresponsiveness has been found to be prevalent on quite a few iPhone 6 and 6 Plus devices.
There could be some other reasons as well behind the unresponsiveness of touchscreen on your iPhone. For instance, it could be a jailbreak, poor quality of screen protector, sweaty fingers. Let’s check out all the possible solutions to fix your iPhone 6/6 Plus touchscreen unresponsiveness!
- If the touchscreen of your device becomes unresponsive in some apps time and again, make sure to delete them and then re-install them.
- Some gloves work with the touchscreen, while some don’t work at all. Hence, make sure not to wear gloves while using your device.
- Keep your fingers clean and dry while using your iPhone.
- The screen protector might have gone off the boil. If it were too old and littered with fingerprints and scratch, you need to change it (best iPhone 6 screen protectors and best iPhone 6 Plus screen protectors.)
- Remove the screen protector, clean the screen with a soft cloth and check out if the touchscreen is properly functioning now.
- Does 3D Touch not work correctly on your iPhone? Ensure that you have perfectly adjusted its speed. iOS lets you set its speed to light, medium and hard. Whereas the light sensitivity decreases the amount of pressure required, the hard increases it. Open Settings app → General → Accessibility → 3D Touch and then adjust the slider properly. We recommend dragging it towards the Light.
iPhone 6(s) and 6(s) Plus Touch Screen Unresponsive: Tips to Fix
We sincerely advise you to tick off all the quick tips as they could resolve the problem. But if the problem continues, head over to the solutions mentioned below.
Solution #1: Force Restart your iPhone
“Force Restart” is known to flush out bad bits and fix some miscellaneous issues. Therefore, it’s worth giving it a chance to bring back the normalcy.
Once your device has restarted, the touchscreen should start working normally.
However, if you find the screen a bit too slow to respond to your touch, there is one more trick you should try out before going for the holistic solutions is reset your device to factory settings. Don’t worry; it won’t wipe out any media or data. Settings → General → Reset → Reset All Settings and confirm.
In case the issue persists, you need to go for the drastic measure.
Solution #2. Restore Your iPhone As New
The touchscreen of your device should start working as usual once you have followed through these quick tips (mentioned above). But if it doesn’t seem to be responding at all and appear to be completely frozen, then try restoring it as new. As always, make sure to back up your device before going to the restore.
If Find My iPhone is enabled on your device, you won’t be allowed to restore it unless it is erased.
Step #1. Head over to icloud.com on your computer and sign in with your Apple ID and password.
Step #2. Next, click on Find My iPhone.
Step #3. Click on All Devices and select the iPhone you want to erase.
Step #4. Now, click on Erase iPhone and confirm.
Step #5. Next up, connect your device to your computer and open iTunes.
Step #6. Now, you need to select your device located at the top left menu. If you don’t have the latest back up of your device, click on Back Up Now and wait until it’s been successfully backed up.
Then, click on Restore iPhone and confirm.
After you have restored your device as new, the touchscreen should function as usual.
But I can’t discount the possibility of the trick not working. If this is the case, there is one more reliable hack to go for.
Solution #3. Restore Your iPhone in DFU Mode
DFU (Device Firmware Update) mode allows your iOS device to communicate with iTunes even without activating bootloader. Better still, it lets your device restore from any stage.
This mode is known to fix complicated problems like the unresponsiveness of iOS devices. Hence, it would be unfair not to give it a chance to fix this issue. Head over to this easy guide (also contains detailed information about recovery mode) to restore your iPhone in DFU mode.
After your device has restored, the touchscreen will begin to work as desired. If you have found success, congratulation. To ensure the problem doesn’t come back to haunt you again, you should prevent junk files from piling up as they can significantly slow down your device.
It’s important to clean up iPhone from time to time as cache, website data, cookies, documents and data of apps continue to pile up and become extremely problematic. The cache files not only significantly slow down your iPhone but also creates various types of problems like draining the battery of your device.
Check out this complete guide to clean up documents and data as well as junk files to reclaim more storage and speed up your device. This trick might also help fix the touchscreen unresponsiveness.
If you are still struggling to get over the line, your iPhone’s touchscreen might be damaged or affected by a disease.
Is Your iPhone Affected by Touch Disease?
The well-known repair site iFixIt has identified Touch Disease in iPhone 6 and 6 Plus. It has revealed that Touch Disease could be an additional symptom of Bendgate—the design flaw in iPhone 6 range of devices.
What’s the Root Cause of Touch ID Disease?
Touch IC chips on the iPhone’s logic board break away partially that results in intermittent electrical connections. Consequently, the touchscreen doesn’t respond to the touch at all.
How to Find out if your iPhone is affected by Touch ID
The iPhone which has been affected by Touch Disease display flickering or Multi-Touch issues at the top of the screen. It looks a bit similar to TV static.
Apple redesigned the logic board in iPhone 6s/6s Plus or later and moved the affected components. Besides, the tech giant has made the latest iPhones (6s or later) more rigid to ensure they don’t easily bend. The chips were protected by the metal shield in older iPhones. As a result, they are also not affected by this issue.
How to Fix Touch Disease on iPhone
Apple has found that the Touch Disease could be the result of random drops of the device on hard surfaces. If your iPhone 6 Plus (which is more prone to this disease) is affected by this issue, Apple will repair your device for a service price of $149—only if it’s in working order and the screen is not cracked or broken.
The Bottom Line
If your device is not affected by Touch Disease, the above solutions can fix the touchscreen unresponsiveness on your device. If it’s, unfortunately, affected by the disease, then contact Apple for repair.