Phone App Not Working in iOS 13 on iPhone: How to Fix The Issue

The phone app is a must-have and needs to run smoothly to keep the communication going. But when you find the Phone app freezing randomly on your iPhone, your communication experience is badly hampered and seems to hit a rough phase.

Having found myself on the receiving end a couple of times, I know how it feels like to deal with an unresponsive Phone app on the iPhone. Luckily, there are some fixes that get rid of the issue most of the times. Jump over to give them a shot, if you have encountered the problem on your smartphone and are looking for a quick solution to troubleshoot the roadblock!

How to Fix Phone App Freezes on iPhone Running iOS 13

Simple Yet Effective Solutions

Before putting our hands on some of the radical solutions, let’s try out a few simple tricks. In most cases, they can resolve the problem.

Turn Off/On Airplane Mode

This is one of the tricks that can let you troubleshoot the freezing instantly. So, give it a chance.

First off, force quit the Phone app, if it’s running. Then turn off Airplane Mode either from Control Center or Settings app.

Wait for some time and then turn on Airplane Mode. Next up, launch the Phone app and try using it. The problem should be gone now.

Restart Your iPhone

If the issue persists, restart your iPhone. Simply, press the side button and then swipe the power off slider. Wait for some time and then press the OFF/ON button to turn on the device.

Now, launch the Phone app and make a call. It should work just fine.

Note: Just in case, the normal restart hasn’t worked in fixing the problem, reboot the device.

Update iOS On Your iPhone

Is your smartphone updated or running the latest iOS version? If no, try updating the software. It’s an ever-reliable way of fixing miscellaneous bugs and issues on the iPhone. Open Settings → Tap on General → Tap on Software Update → If there an update available, tap on Download and Install.

Tap on Settings then General then Software Update on iPhone

After the software update, the problem should be resolved. But just in case you are still staring at the problem, it’s time to go for the slightly radical solutions.

Advance Solutions to Troubleshoot the Phone App That Keeps Freezing

Reset Your iPhone to Factory Settings

I have never liked resetting iPhone to factory settings. And I don’t think many of you enjoy doing it either. However, there are times when I have to go for it with a bit heavy heart when nothing seems to be working. Frankly speaking, it does solve even adamant issues quite a few times. So, do not fail to give it a fair chance.

Step #1. Open the Settings app on your iPhone → General → Tap on Reset.

Tap on Settings, General then Reset on iPhone

Step #2. Now, tap on Reset All Settings → Enter your iPhone Passcode and confirm.

Reset All Settings on iPhone

After the reset, check out if you have finally crossed the line of fire. If yes, congrats. If no, do not be disappointed at all as there is one more radical solution to try out.

Restore Your iPhone As New

What happens when nothing seems to be working? Experts tell you to go for the clean slate and reset the iPhone as new. Recently, Apple itself recommended this solution to one of the iPhone users. And fortunately, he found success with it.

I’m going to do just that. But before taking a jump, ensure that you have the latest backup of your iPhone via iTunes or iCloud.

Step #1. Connect your iPhone to the computer and launch iTunes.

Step #2. Now, click on the device at the top left corner.

Step #3. Next, click on Restore iPhone and confirm.

Restore iPhone from iTunes Backup

Now, iTunes will wipe out all the content and install the latest version of iOS.

Once the process is completed, go ahead and set up the device as new. I hope the issue is done and dusted now. Once done, you can restore the back up from iCloud or iTunes.

Note: You can also reset your iPhone as new even without iTunes. To get it done, Open Settings app on your iPhone → General → Reset → Erase All Content and Settings and confirm. Once everything is wiped out, set up the device as new.

That’s all, folks!

Wrapping up…

Assuming you have easily got the better of the problem. However, if the Phone app hasn’t yet regained the lost touch, contact Apple Support for help.

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The founder of iGeeksBlog, Dhvanesh, is an Apple aficionado, who cannot stand even a slight innuendo about Apple products. He dons the cap of editor-in-chief to make sure that articles match the quality standard before they are published.