After downloading an app from the App Store, you are all set to explore features of that app. But with the first tap on the app, you are frustrated as the app doesn’t respond to your tap. In a fit of anger, you would like to delete the app from your iOS device.
No, you should not do that. Rather, try some solutions we have listed below to fix the issue because every time you can’t afford to delete the downloaded app as you might have paid a few bucks for some paid apps. So be smart and have patience.
How to Fix Downloaded App is Not Working on iPhone or iPad Issue
What Exactly Happens On Your iOS Device?
- The app crashes quickly after you tap on it from the Home screen
- The app doesn’t open at all
- It does open but on your iOS device, you can see a blank screen as the app is not loading
- App opens, and you can tap on its features; but after a few moments, it crashes
If you are the victim of the above issues, your iPhone or iPad must have suffered some setbacks:
- App or iOS is infected by a bug
- iOS device is incompatible
- Poor network connection
- Memory issue
- Faulty download
Have you experienced any of the above problems on your iOS device? You should follow any or all the solutions mentioned below.
Close and Reopen the App
There are many instances when the app you have downloaded from the App Store doesn’t open correctly. This happens because either your iOS device is running on low memory or there is a software conflict. Moreover, if you are using a Jailbroken device, you will face more such issues. In this case, simply double-tap on the Home button and launch App Switcher to close the app in question. Now, reopen the app to check whether it works well or not. Are you still facing a problem? Close all apps from the App Switcher and reopen the app to check its performance.
If there is some trouble with iOS itself, the above solution will fail to give any result. Then, you should shift the focus to iOS. When it comes to iOS fixing, one thing is for sure: restart or reboot your device. Just press and hold the power button on your iPhone until you see that slider. Now slide it to switch off your iPhone. To start your iPhone, hold the power button until you see that Apple Logo. Now you can check that app’s performance by tapping it from the Home screen.
Are You Using the Latest iOS?
There are many apps, which run smoothly on the latest version of iOS. If the downloaded app doesn’t perform well, you should check whether your iPhone or iPad is running on the latest version of iOS. Usually, App Store prevents you from downloading apps, which require newer versions of iOS than the one you are using. But sometimes, some features of an app are disabled on some firmware versions.
Opposite to this situation, your device is enabled by the latest version of iOS, but the app fails to be compatible as the developer may not have made changes according to the most recent update.
In both the above situations, it is advisable to update your iOS version so that your device is up-to-date and nobody can blame your device or iOS.
Check the software update from Settings → General → Software Update.
Is The App Up-To-Date?
Though this should be checked when you have downloaded the app, you can still make sure that the tricky app is not too old to work on your device. There are many developers, who fail to release updates after some time.
App developers are working on all possible solutions to fix the problem in their apps. If the downloaded app fails to open, you can check for updates in the App Store. Launch the App Store and tap on the Updates option from the bottom menu.
In addition to this, you can also enable Automatic Updates on your iPhone or iPad so that you don’t encounter any such issue in the future.
Step #1. Launch Settings app → Tap on iTunes & App Store.
Step #2. Toggle Updates ON from under the AUTOMATIC DOWNLOADS section.
Poor Network Connection
Social media apps like WhatsApp, Facebook, Twitter, and others use a lot of internet as users keep downloading and uploading audio/video content apart from text messaging. These apps cannot run on a poor network connection. In addition to this, they fail to give desired results on mobile data also. This is when you should check your Wi-fi connection, which could be facing some troubles. If you are using a public Wi-fi connection, such issues are rampant.
Download Another App
Who is at fault – your device or app? You can confirm this by downloading another app from the App Store. Download a free app and check if that performs well on your iOS device. If yes, there isn’t any issue with your iPhone or App Store, but the app itself is the culprit.
Remove the App from Your Device
An incomplete installation can cause trouble. Your app may get corrupted during download, and that’s why it doesn’t open or function properly. The simple solution is to delete or remove it from your iOS device. Tap and hold the app for a few seconds; all the apps will start wiggling simultaneously. Tap on the delete icon (X) on the upper left corner of the app. This action will remove the corrupt app immediately. You can later re-download the app from the App Store.
Did you talk to app support?
Many users don’t like to spend time following all these solutions. For such users, they should immediately contact the App Support team. You will find this option of App Support from the App Store. Search the app that has an issue and under the Review tab, you will find App Support. Tap on the link and you can register your complaint there. Explain the issues you are facing in detail and hopefully, you will get solutions.
We should always remember that we are dealing with software and hardware, which are the machine. And the machines are sometimes as complex as human emotions and hence, inscrutable. We have listed some basic solutions to the problem. If the problem is not solved even after following every possible solution, you should take your iPhone or iPad to the Apple Support Center.