How to Fix Disney Plus App Not Working on iPhone or iPad

Disney+ is the latest streaming service on the block and it has already won the hearts of many. With original series such as ‘The Mandalorian’, and other exclusive content from Marvel and Disney, the service has managed to attract millions of users. However, the app has also been problematic for some users. If your Disney+ app is not working on iPhone or iPad, we’ve got some possible fixes for you. Try out the following fixes for issues related to the Disney+ app and hopefully, you’ll be able to stream your favourite content again.

Disney+ App Not Working on iPhone or iPad? Here’s How to Fix

There could be several reasons for the Disney+ app not working on your iPhone or iPad. Some of the most common issues include bad internet connection, server issues, outdated software, and incompatible device. We’re going to take a look at each of these issues and include fixes for them.

Quick Access:

Restart Your iOS Devices

The first thing you should do is to restart your iPhone or iPad. This is the easiest thing to do, and may potentially fix problems with the Disney+ app. Hold down the Power button on your iOS device till you see ‘Slide to Power Off‘ slider. Turn off your iPhone or iPad and wait for 10-15 seconds before switching it on again.

Restart iPhone 6 6 Plus

If you are using iPhone X and later, you need to hold the Power button and then the Volume Up button to shut down the device.

Drag the slider to Turn Off iPhone 11

A simple restart could fix the issue and you should be able to watch your favourite Disney show again. If this didn’t work, then try out the next fix.

Update Disney+ App on iPhone or iPad

Make sure that you’re using the latest version of the Disney+ app on your iPhone or iPad. If not, head over to the App Store and check if any updates are available in the Updates section. Disney has released several updates to the Disney+ app, so it is very likely that you may not have the latest version on your device. Install any available updates and check if the app works.

Check Internet Connection

You should also check your internet connection since a bad connection will definitely stop the Disney+ app from working properly. Open the internet browser and check whether websites are loading. If not, then you may be connected to the wrong network or there could be something wrong with the connection. Launch the Settings app on your iPhone or iPad and tap on Wi-Fi settings. Turn off Wi-Fi and turn it back on after about 10 seconds. Also, if you’re facing streaming issues with the Disney+ app, then you may want to move closer to the Wi-Fi router.

If there’s a problem with the internet service provider, then you should switch to Mobile Data. Check if the app is working on Mobile Data. Turn off the Wi-Fi via the Settings app and switch on Mobile Data. However, remember that you might deplete your data if you stream too much. If Disney+ works fine on the data connection, then you will need to fix your Wi-Fi connection.

Close and Refresh Disney Plus App Using App Switcher

You might want to try and refresh the Disney+ app if things aren’t working fine. Launch the App Switcher on your iPhone or iPad and then close the app. On older iPhones, double tap the Home button to bring up the app switcher. Newer iPhones and iPads don’t have a Home button. If you’re using an iPhone or iPad without a Home button, then swipe up from the bottom and hold to view the app switcher. Now you can close the Disney+ app. Launch the app again to check if it starts to work.

Uninstall and Reinstall Disney+ App

Uninstall the Disney+ app and reinstall it again to check if the problem is fixed. Hold the app icon on your iPhone or iPad till the app starts to wiggle. Now tap on the ‘x’ button to uninstall the app. Head over to the App Store and search for Disney+ to reinstall the app.

Uninstall Disney Plus App from iPhone

Check Updates for iPhone or iPad

It is also possible that your iPhone or iPad doesn’t support the Disney+ app. Check if a new software update is available for your iOS device and install the update. To check for updates, open the Settings app and navigate to GeneralSoftware Update. Some older iPhones and iPads aren’t compatible with the Disney+ app.

Tap on Software Update in iOS 13 Settings App on iPhone

That’s all folks!


There you are. Those are some of the fixes that you can try if your Disney+ app isn’t working on iPhone or iPad. If neither of these has fixed the problem, then it is likely that Disney’s servers are down. We suggest that you wait for some time and try again.

Also read…

Is there any other solution that can fix Disney+ app not working on iOS Devices? Share your feedback with us in comment box.

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