The revamped Messages app is possibly the biggest highlight in iOS 10. With fantastic features like Bubble and Screen Effects, Tapbacks, third-party App Store, the stock Messages app has finally got plenty to keep you thoroughly entertained.
I have been testing iOS 10 ever since it was released for developers. Messages app has frequently crashed or got frozen on numerous occasions since beta 1.
At times, whenever I have tried to access certain conversations, the app has crashed out. Luckily, I have been able to fix the issue using some tricks.
If you have also experienced the same issue while testing out the latest iOS ecosystem, give these tips a shot to resolve the problem.
How to Fix Messages App Freezing or Crashing Issue on iPhone/iPad
Reboot Your iPhone
Whenever Messages has frozen or crashed, I have been able to fix this issue by rebooting me the device. This trick has done the job for me.
Press the Home button and Sleep/Wake button at once for about ten seconds until the Apple logo appears on the screen.
- Use 3D Touch to access the conversation. Just press and hold the Messages and then choose the contact (only most recent appears) you want to communicate in the shortcut menu.
- If you can launch Messages app, then you can simply 3D Touch a particular contact and when the conversation thread appears, slide it up a bit.
- Tap on Reply to start the conversation.
Delete Conversation Thread
If a particular conversation crashes when you try to access it. Then, you need to clean up the entire conversation thread. (Of course, it will be painful. But, it could help you fix the issue.)
Step #1. Just tap and hold on any message sent/received.
Step #2. Tap on More from the bottom.
Step #3. Tap on Trash Icon → Select Messages that you want delete → Tap on delete messages in Popup.
If those are really useless messages, Tap on Delete All from the top left corner.
Reset All Settings
Some iOS users who had faced the same issue reported that they were able to fix this problem by resetting their device to all settings.
Step #1. Launch Settings app on your device → Tap on General.
Step #2. Scroll down and tap on Reset → Tap on Reset All Settings.
Step #3. Tap on Reset All Settings again to confirm.
What if nothing works?
If all the above tricks don’t work, then you need to clean install iOS 10 on your iPhone. You can also downgrade your iOS 10 device to the previous version.
I would recommend you to go with a clean install or wait for the next update. (If the iPhone is your daily driver, then going back to iOS 9.3.3 could be better.)
Preferably, you should not install iOS 10 on your primary device as the OS is still in beta.