In rare instances, you cannot connect to the App Store on your iPhone or iPad. As a result, downloading and updating apps becomes impossible. Thankfully, this is a known issue, and many easy solutions exist. First, let us briefly know about these alert messages and then see how to fix them.
Following Error Message Occurred:
You might see one of the following error messages when you can not connect to Apple online stores and services like the App Store, iTunes Store, Apple Music app, TV app, News app, Books app, or the Game Centre.
- “Cannot connect to the iTunes Store. An unknown error has occurred.”
- “We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later.”
- “Could not connect to the iTunes Store. Make sure your network connection is active and try again.”
- “We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later.”
The fixes that you read below will help you solve problems related to all the above issues.
- Make Sure that Your Device is Connected to the Internet
- Check the System Status Page
- Force Quit the App Store or iTunes Store
- Check the Date and Time
- Restart Your iPhone
- Log Out of Your Apple ID and Re-Login
- Update iPhone Software
- Reset Network Settings
Make Sure that Your Device is Connected to the Internet
First of all, make sure your iPhone is connected to a decent Wi-Fi or mobile data. To check this, open a website in Safari or try to play a YouTube video. If you face problems, head over to our specific guides on how to solve this.
- How to Fix 3G,4G, and LTE Not Working Issue on iPhone or iPad
- How to Fix Wi-Fi Issues on iPhone or iPad?
Note: If you are on cellular data, make sure it is enabled for App Store, iTunes Store, and any app in question. For this, open the Settings app → Cellular → scroll down and under CELLULAR DATA ensure that App Store is enabled.
Is the app you are trying to download using cellular data over 200 MB in size? If yes, head over to our article to know how to increase the download limit for mobile data.
Check the System Status Page
The next step is to ensure that everything is okay on Apple’s end. To check this, visit Apple’s System Status page. Here, make sure that there is a green dot next to App Store, Apple ID, iCloud Account & Sign In, and iTunes Store. Sometimes, if some other service is not working, it might degrade the experience for online stores as well.
In case something is not working from Apple’s end, you will have to wait for it to get fixed. If everything is okay here, read the next solutions.
Force Quit the App Store or iTunes Store
When an app freezes or refuses to work correctly, consider force closing it. After that, relaunch it, and it should work smoothly. To force quit the App Store or iTunes Store, etc.:
On iPhone with Face ID, swipe up from the bottom of the screen; on iPhone with Home Button, quickly press it twice. Next, drag the app card up to force close it. After a few seconds, open the app again.
Check the Date and Time
The date and time on your iPhone must be correct. The easiest way to fix this is by letting the device set the appropriate time accordingly. To do this:
- Open the Settings app and tap on General.
- Tap on Date & Time.
- Enable the toggle for Set Automatically.
Now, wait for a few minutes and try to use the App Store, iTunes Store, etc.
Restart Your iPhone
Restart means turning off your device and then turning it back on. It is a simple but effective way to address many regular issues. To restart your iPhone, use the button(s) to switch it off. After a minute or so, switch it back on. Additionally, you can also do so by going to the Settings app → General → Shut Down.
Log Out of Your Apple ID and Re-Login
- Open the Settings app and tap on iTunes & App Store.
- From the top, tap on your Apple ID. Next, tap Sign Out.
- Tap on Sign In. Enter your Apple ID and password to sign back in.
Update iPhone Software
None of the above solutions worked? Make sure your iPhone is running the latest version of iOS.
For this, open the Settings app and tap on General. Next, tap on Software Update. Give it a minute to process. If you have a pending update, tap on Download and Install.
Reset Network Settings
This step will erase your saved network settings, so you will have to sign in again. Hence, make sure you know your network ids and passwords.
- Open the Settings app and tap on General.
- Scroll down and tap on Reset.
- Tap on Reset Network Settings.
- Enter the iPhone passcode.
- Confirm your action by tapping Reset Network Settings.
After the process completes, connect to a Wi-Fi network or cellular data, and the problem mentioned above should be history now!
These are some solutions to fix the errors with App Store, iTunes Store, and other similar issues. I hope one of the methods worked for you. If it did not, contact Apple Support.
It is also worth knowing that sometimes an app is removed from the store by the developer, banned or suspended by Apple, or even blocked by the region’s Government. In such cases, the best solution is to find an alternate app that performs the same task.