Can’t Connect to App Store on iPhone and iPad? How to Fix it

It’s annoying to see “cannot connect to the App Store” error on your iPhone or iPad because you won’t be able to download or update apps on your device. Don’t panic, this is a known issue and there is a range of solutions to fix it. Before jumping on the fixes, first, let’s understand the underlying cause of the problem.

Why does it say Can’t Connect to App Store?

When your iPhone says it “cannot connect to App Store,” it is usually for three reasons, namely:

  • The App Store servers are down.
  • You’re not connected to a WiFi or cellular data network.
  • A software problem is hindering the App Store from loading.

So, let’s address each of these issues with the solutions below.

How to Fix Cannot Connect to App Store on iPhone and iPad

1. Check System Status

Check System Status Sometimes, Apple’s servers may be experiencing a problem causing the App Store error. So you should first check Apple’s System Status site. If there’s an ongoing issue, the App Store will show up in yellow on the site. However, if the App Store appears in green, there are no server issues so you should proceed to the next solutions below.

Check System Status for App Store on Apple's System Satus Site

2. Check Your Wi-Fi Connection

Since the App Store needs the internet to work, make sure that you are connected to a strong Wi-Fi network. Sometimes, it might be that your iPhone is connected to WiFi, but there’s no internet. So ensure that you have stable internet access.

3. Try Another Wi-Fi Network

Even if you’re connected to WiFi, sometimes there might be some unknown problems or restrictions. So err on the safe side and first try connecting to another WiFi network and then accessing the App Store. It might work to fix your issue.

4. Turn On Cellular Data on iPhone

You may have mistakenly disallowed App Store from using your cellular data. Make sure the App Store can access cellular data on your iOS device by following the steps below:

Step #1. Go to SettingsCellular/Mobile.

Open Settings and Tap on Cellular on iPhone

Step #2. Toggle ON Mobile/Cellular Data.

Turn On Cellular Data on iPhone

Step #3. Next, scroll down on the screen and turn ON the switch next to App Store.

Enable App Store in Cellular Data on iPhone

In case the switch is already on for the App Store, move on to the next steps below. You may also check your cellular data usage to ensure you have enough data available.

5. Check App Availability

Sometimes, you may encounter the “can’t connect to App Store” problem if an app you’re trying to update is no longer supported by iOS. So try downloading a different app and see if the error persists. If yes, move on to the other steps below.

Also, bear in mind that if you are using a cellular data connection, you can only download apps that are up to 200 MB in size. So if you want to get a bigger app, use a strong WiFi connection.

6. Sign Out and Sign In to App Store

Logging out of the App Store and then logging in again gives it a chance to reset, and this might fix some minor glitches. Here’s how to do it:

Step #1. Go to Settings iTunes & App Store.

Open Settings and Tap on iTunes & App Store on iPhone

Step #2. Tap on Apple ID at the top of the screen, and then tap Sign Out.

Sign Out from iTunes & App Store on iPhone

Step #3. Now, sign in again using your Apple ID and password.

Use Apple ID and Password to Sign in App Store on iPhone

Still can’t connect to the App Store? Don’t give up; try the next steps below.

7. Restart your iPhone

This is a go-to fix for many issues that can occur in iOS. You can click here for full instructions on how to restart your device.

8. Check Date and Time Settings

The App Store likely uses your time and date settings to check your location. So it makes sense to ensure that this information is accurate and automatically set. Just do the following:

Step #1. Launch the Settings app Tap on General.

Step #2. Tap on Date & Time.

Step #3. Ensure that “Set Automatically” is toggled ON.

Turn On Set Automatically for Date & Time on iPhone

The App Store likely uses your time and date settings to check your location. So it makes sense to ensure that this information is accurate and automatically set. Just do the following:

9. Reset Network Settings

This step will erase your saved network settings, so you will have to sign in again. Hence, make sure you know your network ids and passwords.

Then, go to Settings General Reset.

Open Settings Tap on General and Then Tap on Reset on iPhone

Tap Reset Network Settings and enter your passcode to confirm the action.

Reset Network Settings on iPhone

After this, reconnect to your WiFi network again and see if the App Store works. In case it does not, move on to the final solution below.

10. Update to the Latest Version of iOS

Whenever faced with such situations, it is a good idea to update to the latest version of iOS.

To update to the latest version of iOS, go to SettingsGeneralSoftware Update.

Open Settings Tap on General and Then Tap on Software Update

Summing Up

So, which of these solutions helped you fix the cannot connect to App Store error? Let us know in the comments section below, along with any other questions you have.

In case none of the solutions worked for you, we recommend that you contact Apple Support to figure out any underlying problems on your device.

How to Fix Cannot Connect to App Store on iPhone and iPad

We may earn commission when you buy the product through links on our site.

Jignesh Padhiyarhttps://www.igeeksblog.com
Jignesh Padhiyar is the co-founder of iGeeksBlog.com who has a keen eye for news, rumors and all the unusual stuff that happens around Apple products. During his tight schedule, Jignesh finds some moments of respite to share side-splitting contents on social media.

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