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AirTag not working with iPhone and iPad? 9 Must-try fixes

AirTags not working - How to fix it

You are pretty excited to use your Apple AirTag. But somehow, your AirTag is not successfully going through the setup process, or it fails to track the item on your iPhone or iPad. In this article, I have rounded up the 9 best fixes to help you with the AirTag not working with the iPhone problem.

But before jumping to the fixes, let’s ensure you meet all the requirements for using AirTag.

Requirements to set up an AirTag on your iPhone or iPad

The setup process is easy and happens without much fuss. However, if you cannot connect your AirTag with your iPhone or iPad, you may want to check the following requirements before jumping to the fixes.

  • Make sure your iPhone or iPad is running iOS 14.5 or iPadOS 14.5 or later.
  • You must switch on Bluetooth on your iPhone or iPad.
  • Keep only one AirTag nearby: Did you purchase a pack of 4 AirTags? Great! But while setting up, keep only one of them near the iPhone at a time. Once you finish connecting one, bring the other one near to set it up.
  • Make sure you are connected to stable Wi-Fi or cellular data.
  • Enable Find My: Open Settings → your name at the top → Find My → Find My iPhone → enable Find My iPhone and Find My network.
  • Enable Location Services: Open Settings → Privacy → Location Services → enable Location Services. Next, tap System Services and make sure the switch for Find My iPhone is green.
  • For Precision Finding to work with AirTag on iPhone 11 and 12 series: Open Settings app → Privacy → Location Services → scroll down and tap Find My → turn on Precise Location. If you do not see Find My under Location Services, go to the iPhone Home screen/App Library and open the Find My app. After that, it will show.

If you still face the problem, read along to resolve the issue.

9 Tips to fix the AirTag not connecting problem

  1. Disable and enable iPhone Bluetooth
  2. Check Wi-Fi or cellular data connection
  3. Restart your iPhone and iPad
  4. Update latest iOS version
  5. Clean the Apple AirTag
  6. Remove AirTag and re-connect
  7. Take out and reinsert the AirTag battery
  8. Reset AirTag
  9. Reset iPhone network settings

1. Disable and enable iPhone Bluetooth

You can address some basic connectivity problems by turning off the Bluetooth and turning it back on.

  1. Go to Settings and tap Bluetooth.
    Do not use Control Center for this.
  2. Turn off Bluetooth.
  3. After 30 seconds, turn it back on.

2. Check Wi-Fi or cellular data connection

Make sure you are connected to strong Wi-Fi or cellular data. Open Safari or YouTube and play a video. If it plays smoothly at a good quality, this means your connection is decent. If not, head over to these guides and fix your Wi-Fi or mobile data issues.

3. Restart your iPhone and iPad

Restarting your device is an easy and essential way to fix the AirTag not working or connecting issue. To turn off and on your iPhone, use the buttons or open SettingsGeneralShut Down. After a minute, switch on your iPhone.

4. Update latest iOS version

Soon after releasing iOS 14.5, Apple released iOS 14.5.1. This includes several bug fixes. Typically, after a new product is launched, you might see frequent software updates, and each of them addresses bugs, glitches, and problems the users face.

To make sure that AirTag works correctly, open iPhone Settings → tap GeneralSoftware Update. If you have an update available, tap Download and Install or Install Now (if it was already downloaded.)

5. Clean the Apple AirTag

Take the AirTag out of its case, strap, or whatever enclosure you are using. Make sure the surface is not covered with dust, wax, and other unnecessary coatings. AirTags are splash, water, and dust-resistant (IP67), but you must take care while cleaning its surface.

6. Remove AirTag and re-connect

  1. Open Find My on your iPhone or iPad.
  2. Tap Items at the bottom row.
  3. Tap your AirTag (it may be keys, bag, or the name you had set).
  4. Next, tap Remove ItemRemove.

After removing the AirTag, restart your iPhone and connect the AirTag again.

7. Take out and reinsert the AirTag battery

AirTag features a user-replaceable CR2032 coin cell battery. Here’s how to take it out and put it back.

  1. Press down the AirTag’s back stainless steel cover.
  2. While pushing down, rotate it counterclockwise (right to left) until it stops rotating further.
  3. Now, pull the back cover and take out the battery.
  4. While reinserting, make sure the positive (+) side is up.
  5. Press down the battery until you hear a sound that confirms the battery is placed correctly.
  6. Now, put the cover back and rotate it clockwise (left to right) to secure it.

This is how you can remove and reinsert the AirTag battery to fix related problems. This will also come in handy when you need to replace the exhausted AirTag battery (usually after 10-12 months).

AirTag with back cover removed
Source: IFIXIT

8. Reset AirTag

Sometimes, resetting an AirTag can help fix the issue. To reset, you have to remove and reinsert its battery five times. This means you will hear the successful battery placement sound five times.

However, you must track the count and do it with precision. If not, you will have to follow the procedure again, which can be pretty frustrating.

You can check our guide on how to reset an AirTag for more clarity.

9. Reset iPhone network settings

When you reset the network settings, it will delete your Wi-Fi, Bluetooth, VPN, mobile data, and related settings. However, personal data like photos, apps, music, etc., will stay as it is. To fix AirTag problems, reset the iPhone network setting via the steps below.

  1. Open Settings and tap General.
  2. Scroll down and tap Reset.
  3. Tap Reset Network Settings.

    Reset iPhone network settings

Once your iPhone restarts, connect it to Wi-Fi or cellular data, and the problem should no longer be there. This is how you can fix almost all AirTag problems and use it effectively to keep a tab on your everyday belongings.

I hope this guide was helpful. In case you need more assistance, contact Apple Support and explain your specific problem.

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