Voicemail might not be as popular today as it once was, but it’s still a useful feature. After all, it lets you receive voice messages when you cannot answer the phone. If you like using it, it can be frustrating when it stops working. There could be varied reasons that cause the issue, but there are also several solutions. So if voicemail is not working on your iPhone, here’s how to fix it.
- Verify if Voicemail is Set up on Your iPhone
- Try Calling Voicemail Directly
- Force Close and Reopen the Phone App
- Toggle Cellular Service ON and OFF
- Switch ON and Switch Off Airplane Mode
- Check for and Install Carrier Settings Update
- Disable Wi-Fi on your iPhone
- Make Sure Call Forwarding is Off
- Reset Time Zone and Set Date & Time Automatically
- Reset Voicemail Password
- Reset Network Settings to Fix Voicemail Issue
1. Verify if Voicemail is Set up on your iPhone
Before we proceed with the means to fix voicemail not working on iPhone, it is of prime importance to know if voicemail is set up on the phone on not. Also, at times some update my change or reset the configuration and cause new issues.
Therefore before you proceed, open the Phone app and tap on the Voicemail tab to ensure that voicemail is set up.
You may also go to Settings → Phone → and make sure you see Change Voicemail Password.
2. Try Calling Voicemail Directly
Open Phone app → Make sure you are on Keypad → Press and hold number 1 for a few seconds. It will call voicemail. Here you can check your voicemails.
3. Force Close and Reopen the Phone App
To force close the Phone app, on iPhone X and later swipe up and hold. On iPhone 8 and earlier double press the home button. You will see all the open app cards. Flick or drag the Phone app card to top to force quit it. After that, relaunch it. This may fix the issue of voicemail not working on your device.
4. Toggle Cellular Service ON and OFF
You can turn off and then turn on Cellular service from the Settings app or Control Centre.
Launch the Settings app → Cellular → Turn off the toggle for Cellular Data → After 30 seconds, turn it back on.
5. Switch ON and Switch Off Airplane Mode
You may do this too from the Control Center or the Settings app.
Step #1. On iPhone X or later, swipe down from the top right of the screen (where battery indicator is). On iPhone 8 or earlier, swipe up from the bottom of the screen.
Step #2. Tap the plane icon to turn Airplane mode ON and disable all connections.
Step #3. After 30 seconds, tap the same plane icon to go back to normal mode.
This will most likely fix the issue of voicemail not working.
6. Restart Your iPhone to Address Voicemail Not Working Issue
Restarting a device is perceived as a joke, but it is advantageous, and you must regularly reboot all your devices. Since you are having issues with voicemail, it is recommended that you go ahead and restart your iPhone. It might fix your voicemail problem.
7. Check for and Install Carrier Settings Update
Open the Settings app → General → About → If there is an update, you will see a pop-up. → Tap Update.
8. Disable Wi-Fi on your iPhone
Some people had found success and were able to successfully fix their voicemail woes when they temporarily turned off Wi-Fi on their iPhone. You, too, may give this hack a go.
To turn off Wi-Fi, go to Control Centre and tap on the Wi-Fi icon. Now try using voicemail.
You may also head over to the Settings app → Wi-Fi → and tap on the toggle to completely switch it off. Noe try using voicemail.
9. For Voicemail to Work Properly, Make Sure Call Forwarding is Off
If you have call forwarding set up, it is likely to cause conflicts with voicemail. To turn off Call Forwarding or make sure it is not enabled:
Head over to the Settings app → Phone → Call Forwarding → Ensure the toggle is Off.
10. Reset Time Zone and Set Date & Time Automatically
For most users, it is recommended that you let your device automatically set the time. To make sure that your time zone and such similar settings are correct:
Open the Settings app → General → Date & Time → Turn on the toggle for Set Automatically.
11. Reset Voicemail Password
To fix this problem, another method you can try is to change your Voicemail password. You may do so by logging in to your carrier’s website. You may also contact their customer service for assistance. Some network providers also let you do so via their mobile app. Additionally, you may reset your voicemail password from the Settings app.
Step #1. Go to the Settings app → Phone → Change Voicemail Password.
Step #2. Enter the new password.
In case you forgot your voicemail password, you will have to contact your wireless carrier.
12. Reset Network Settings to Fix Voicemail Issue
Nothing above helped? Well, it is time to reset the network settings. Please know that this won’t delete your data.
Navigate to Settings app → General → Reset → Reset Network Settings → Enter your password → Reset Network Settings.
Contact Your Carrier
If even resetting the network setting could not yield positive results, it is time to call your carrier support or visit them.
Contact Apple Support
Online articles or YouTube videos are unsuccessful in fixing your problems? In such cases, Apple Support is the last resort. You may contact them or make an appointment at the nearest Apple Store.
These were some of the solutions to fix the problem you have related to voicemail on your iPhone. The fact is voicemail may stop working altogether or working correctly for various reasons. I hope one of them was able to address your issue.
You may like to take a peek at…
- How to Delete All Voicemail Messages on iPhone
- Best iPhone Apps for Second Phone Number
- “No SIM” Card or Invalid SIM Issue on iPhone? Try Out These Fixes
Let us know what you think of these fixes in the comment section down below.