What to do if your Apple Card gets lost or stolen?

What to do if your Apple Card gets lost or stolen?

Aside from the convenience of having a card that seamlessly integrates with your Apple device’s Wallet app, many people covet an Apple Card because of its numerous perks — including dropping the usual fees and interest rates associated with most credit cards. 

As with any other credit card, losing your Apple Card is a terrible inconvenience. Fortunately, the Apple Card uses advanced security features that let you quickly freeze them in the event that you lose them. What’s more? Requesting a replacement card is very easy.

In this article, I’ve explained what you should do if your Apple Card gets lost or stolen.

How to lock your titanium Apple Card

If you think your titanium Apple Card was stolen, you first need to lock your card and then use your iPhone or iPad to request a replacement card. Here’s what you should do:

  1. Open the Wallet app on your iPhone.
  2. Tap Apple Card.
  3. Tap More (…) button → Card Details (i).
  4. Scroll down and tap Titanium Card → Lock Card

Aside from this, you may also want to lock your Apple Card if you simply want to prevent yourself or loved ones with access to your card from making purchases.

Note: Once you lock your titanium Apple Card, you won’t be able to make purchases with it until you unlock your card.

How to unlock your titanium Apple Card

Say it wasn’t stolen, and you found your Apple Card after misplacing it. You can always unlock it so you can make purchases again. Here’s how:

  1. Open the Wallet app → Tap Apple Card.
  2. Select More (…) button → Card Details (i).
  3. Tap Titanium Card → Tap Unlock Card. Follow the onscreen instructions. You may need to enter your password.

How to request a replacement Apple card on iPhone and iPad

Now that you’re done locking your Apple Card, the next step is to request a new one.

On your iPhone:

  1. Open the Wallet app.
  2. Tap Apple Card → More (…) button → Card Details (i).
  3. Scroll down to the Titanium Card section. Select Request Replacement Card.
  4. Choose the reason for requesting a card replacement. Select from LostStolenDamaged, or Other reasons. 
  5. Tap Next and follow the onscreen instructions.

On your iPad:

  1. Open the Settings app → Scroll down and select Wallet & Apple Pay.
  2. Tap Apple Card.
  3. Go to the Titanium Card section, and select Request Replacement Card.
  4. Follow the onscreen instructions to complete the process.

The next step is to wait for your new card to be mailed to your billing address. Note that choosing Lost or Stolen will immediately suspend your old card.

If you try using your old card, you’ll see a notification that says Declined – Card Replaced.

How to cancel your request for a replacement Apple card

If you already sent a request for your replacement card but found that your Apple Card has just been misplaced, you can still cancel your request by chatting with an Apple Card Specialist. 

Just go to your Wallet app → tap Apple Card → More (…) button. Tap Card Details →  Message. Enter your message and tap Send.

What to do if your iPhone is missing along with your Apple Card?

Your Apple Card works seamlessly with the iPhone, and the only way to lock and request a replacement card is through your iPhone or iPad. 

In the unfortunate case that you lose both your card and iPhone, you can call Goldman Sachs for a replaced Apple Card. You can reach them at (877) 255-5923. Make sure you try to locate your missing iPhone using Find My.

How to lock a participant’s titanium Apple Card

If you’re using Apple Card Family, you can lock a participant’s titanium Apple Card if you’re the account owner or co-owner. To do this:

  1. Open Wallet on your iPhone → Tap Apple Card.
  2. Tap More (…) button → Card Details (i).
  3. Select the participant’s name
  4. Scroll down to the Titanium Card section → tap Lock Card.

How to unlock a participant’s titanium Apple Card

The process for unlocking a participant’s titanium card is similar to unlocking your own Apple Card.

  1. Just go to your Wallet app → tap Apple Card. Select More (…) button → Card Details (i).
  2. Select the participant’s name, head to Titanium Card, and tap Unlock Card

How to manage your Apple Card if you lost your iPhone

  • If you have an old iPhone stashed somewhere, or probably an old iPad or iPod, you can still access your Apple Card account controls on your old devices, given that you’re using the same Apple ID on all your devices.
  • You can still view your transactions, contact support, pay bills, and lock your physical card using your old devices. 
  • Alternatively, you can access card.apple.com and log in with your Apple ID—the same one your Apple Card is linked to. 
    • This gives you access to your balance and statements. It also lets you manage your linked bank accounts and contact customer support so you can head to this website to lock your card and request a new card sans an iOS device.
  • If all else fails, calling Customer Support can help manage your account. They’ll more likely be able to do actions like suspend your bill and other account management actions.


Can I still use Apple Pay if my card is lost or stolen?

Yes. As long as you have your device where the card is linked, you can still use your card. But if you report your card as lost or stolen, the issuer will likely immediately suspend your old card for security purposes. However, the card issuer may soon provide you with your replacement card details in your Apple Wallet so you can continue making purchases and transactions while waiting for your replacement card to arrive.

Does Apple replace Apple Card for free?

You don’t have to pay a fee for a replacement Apple Card.

Can someone use Apple Pay on a stolen iPhone?

Apple Pay transactions need a person to authenticate using a Face ID, Touch ID, or the device’s passcode. Using a stolen iPhone’s Apple Pay isn’t possible unless the person knows the owner’s passcode. 

Wrapping up…

Losing or having your Apple card stolen requires swift action to protect yourself from unauthorized use. Make sure to lock and replace your card immediately, whether you’re using an iOS device, through customer support, or over the web.

I hope this article helped you determine what to do about your Apple Card! If you have any questions about Apple Card, feel free to comment below!

Read more:

Readers like you help support iGeeksBlog. When you make a purchase using links on our site, we may earn an affiliate commission. Read Disclaimer.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.