Screenshot Not Working on iPhone and iPad? 5 Tips to Fix It

Screenshot Shortcut Not Working on iPhone and iPad

It’s often useful to take a screenshot on your phone to keep a record of something. For example, if you want to capture a particular error message or save a quote or image you like while scrolling on social media. So if the screenshot is not working on your iPhone or iPad, here are some tips to fix it.

  1. Force Restart your iPhone
  2. Use Assistive Touch
  3. Use 3D Touch
  4. Update iOS to the latest version
  5. Factory Reset your iPhone

1. Force Restart your iPhone

A quick way to resolve any temporary problems on iOS is to force restart your iPhone. Follow the instructions for your device and then check if screenshots work again. If not, you can try an alternative way, as explained below.

2. Use Assistive Touch

Assistive Touch is an accessibility feature that eliminates the need to use any physical buttons on your iPhone. You can use Assistive Touch for a variety of tasks, including taking a screenshot. Just follow the steps below:

  1. Go to Now, tap on AssistiveTouch and toggle it ON.turn-on-assistivetouch-on-iphone
  2. On older versions of iOS, you may need to go to Settings General → Accessibility → AssistiveTouch and toggle it ON
  3. A circular button will appear on your screen. To take a screenshot, tap on it and select Device. tap-on-assistivetouch-button-and-then-tap-on-deviceNow, tap on More → Screenshot.take-screenshot-using-assistivetouch-on-iphone

You can choose to leave AssistiveTouch on if you frequently take screenshots, or you can disable it any time by following the same steps above and toggling it off.

3. Use 3D Touch

If you have an iPhone 6s or later, you can configure 3D Touch to take a screenshot, but AssistiveTouch needs to be enabled first. Just follow these steps:

  1. Go to SettingsAccessibilityTouchAssistiveTouch and toggle it ON
  2. Then, on the same screen, under Custom Actions, select 3D Touch and choose Screenshot from the options available.use-3d-touch-to-take-screenshot-on-iphone

Now, whenever you want to capture a screenshot, just 3D Touch the AssistiveTouch button. Of course, you can also choose to assign the screenshot option to one of the other actions, such as a single tap, double-tap, or long-press.

4. Update iOS to the latest version

Sometimes, if the software on your iPhone is outdated, it can cause unpredictable problems like screenshots not working. So it’s best to update iOS to the latest version.

To check for updates, go to SettingsGeneralSoftware Update.


5. Factory Reset your iPhone

If you have tried all the above steps, but iPhone screen capture is still not working for you, you may choose to restore your device to the factory settings. This will erase all your data and settings, so make sure you first take a backup of your device.

  1. Go to
  2. Now tap on Erase All Content and Settings.
  3. In case you’ve not backed up your device, you’ll be prompted to do so
  4. You’ll have to enter your passcode if you have one.tap-on-erase-all-content-and-settings-tap-on-erase-now-and-enter-password
  5. You’ll get a warning. Tap Erase iPhone.
  6. To confirm, enter your Apple ID password.use-screen-time-passcode-tap-on-erase-iphone-and-enter-apple-id-password-and-tap-on-erase
  7. Your device will take a few minutes to wipe all your settings and data. It will then revert to the setup screen that you would have seen when you first used your device

You can then proceed to restore your iPhone from a backup, and once done, check if screenshots are working again.

Summing Up 

If none of the above solutions work for you, the best thing to do is contact Apple Support for further assistance. And any of the solutions worked for you, do let us know in the comments down below.

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