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Why does YouTube say “Something went wrong, Tap to retry” and how to fix it?

While you are watching any live streaming or essential video, if YouTube shows the “Something went wrong, Tap to retry” error, it’s frustrating, right? Let’s find out why this happens and how you can fix the issue. Use the solutions mentioned in this article to get your YouTube experience back on track!

Why does My YouTube keep saying, “Something went wrong, Tap to try again”?

You may encounter a video that stops playing randomly, and a black screen appears with this error message. Also, when you play the video again, it buffers and shows the same error. It can be due to various reasons, such as:  

  1. Technical glitches: If your iPhone or the YouTube app experiences technical bugs, you may receive an error message.
  2. Network connectivity issues: Weak or unstable network connections can also stop video streaming. 
  3. Incorrect account settings: If your account settings are not configured correctly, you may see the “Something went wrong, Tap to retry” error on YouTube. So, remove any outdated or incorrect email addresses or passwords.

11 Ways to Fix YouTube “Something went wrong” error on iPhone

Some of the common reasons behind the error are mentioned above. So, first, find the potential causes and apply these troubleshooting methods to fix the issue.

1. Force quit YouTube app

If YouTube is stuck, close the app from the background and other apps. If your iPhone has storage problems, it will release RAM space. Then, after a few minutes, try to play videos again. 

Force Quit YouTube App on iPhone

2. Update the YouTube app

Try to update your apps on your iPhone or iPad regularly to avoid bugs. If you are using an outdated YouTube app, you may encounter multiple problems. 

3. Reinstall the YouTube app to clear the cache

It may happen that your YouTube app has a large amount of cached memory or clashes with iOS. So, in this case, you must offload the app or delete the app. Then, you must install it again from the App Store. 

  1. Open the App Store → search YouTube.
  2. Tap the cloud icon next to YouTube. 

Once it’s installed, try to play the videos. 

4. Turn on or off Airplane mode on iPhone

If your network connection is slow or unstable, enable the Airplane mode for a few seconds and then disable it. This will refresh your networks, especially cellular data.

Turn On Airplane Mode in Control Center on iPhone

You may also check your Wi-Fi router to see if it’s working correctly and change your iPhone’s DNS server.  

5. Allow cellular data and background app refresh for the YouTube app

The YouTube “Something went wrong, Tap to retry” error may also occur if you accidentally turn off cellular data for the app on your iPhone. So, ensure YouTube can access your cellular data correctly. Additionally, YouTube should have access to the Background App Refresh feature.

  1. Open Settings.
  2. Scroll and choose YouTube.
  3. Finally, toggle on Mobile data and Background App Refresh. Also, ensure all permissions are enabled.

    Allow cellular data and background app refresh for YouTube app

6. Sign out and back into your YouTube account

Incorrect account settings may also cause streaming errors. Therefore, log out and then sign in to your YouTube account again. You may also use YouTube as a guest or in incognito mode.

  1. Open YouTube → tap your profile picture.
  2. Again tap your name.
  3. Tap Use YouTube signed out. 

    Sign out YouTube account
  4. Now select the profile icon.
  5. Then tap Sign in and choose the account.  

    Sign back into YouTube account

7. Check for any outage

You started troubleshooting the YouTube error, but there’s no problem from your end. Actually, YouTube’s servers might be down, which hampers streaming.

Another possibility is that your area’s Content Delivery Network (CDN) service provider is experiencing problems. You must check for any outages. You can follow YouTube’s social media accounts to get updates.       

8. Restart your iPhone

Apple itself tells us to restart the iPhone to fix minor iOS bugs. So, clear all background apps and shut down your iPhone. Then, wait for a few minutes and turn it on again. After that, check if you can watch videos on YouTube. 

9. Disable VPN on iPhone

Have you set up a VPN on your iPhone to access YouTube videos that are unavailable in your country? If yes, then check if your VPN service provider is having an outage. It may cause network delays. Therefore, you won’t be able to watch YouTube content.

Additionally, it’s possible that YouTube has blocked the service you’re using. So disconnect from the VPN and try streaming content using your cellular data. 

10. Reset network settings on iPhone

Your iPhone may have a network firmware problem, or your customized network choices are causing a glitch. In that case, reset your iPhone’s network settings.

  1. Open the Settings app → go to General.
  2. Choose Transfer or Reset iPhone.
  3. Tap Reset →  Reset Network Settings.

    Reset Network Settings screen
  4. Now, enter your passcode.
  5. Finally, select Reset Network Settings again to confirm changes.

11. Factory reset your iPhone

If nothing works, do a factory reset to convert all the settings to default, potentially fixing YouTube “Something went wrong, Tap to retry” error. As it will delete all your customization, I suggest backing up your iPhone.

Video: How to Fix YouTube “Something Went Wrong, Tap to Retry” Error on iPhone

So, that’s all for today, folks!

The “Something went wrong, Tap to retry” error on YouTube can be frustrating, but you can quickly fix the issue and enjoy streaming your favorite videos on your iPhone.

If you’re still encountering the error, contact the YouTube support team for further assistance. Happy streaming!

  • Ava

    Ava is a die-hard Apple aficionado and seasoned writer with a knack for breaking down complex tech concepts into easily digestible content. Having honed her writing and editing skills over 3 years at renowned media houses like TechBurner, Ava crafts informative and engaging articles including troubleshooting guides, product reviews, editorials at iGeeksBlog. When not typing, you can find her exploring the latest Apple releases or pondering the future of tech innovation.

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