How to Fix iTunes Error 9 When Updating/Upgrading Your iPhone or iPad

Unlike iTunes error 3194 or error 4014, iTunes Error 9 is not a very common error code. But when it hits, whatever you were trying to do is stopped. In most cases, Error 9 comes up when you are trying to upgrade/update your firmware.

Like most error codes, there are a variety of fixes for iTunes error 9. What may work for someone might not work for you. What you’ll need to do is try out all the possibilities.

How to Fix iTunes Error 9

Hardware vs Software

Apple’s support page lists error 9 as a possible security software issue. This could be a firewall blocking access to specific websites/web resources (like iTunes trying to download something from Apple’s servers). Some other websites (and users who’ve found some solutions) note this error as happening due to hardware issues (faulty cable, faulty USB port, accidentally disconnect, etc.)

We’ll try to fix error 9 through both these options.

USB Port

One of the first things you can try is to change the USB port where the cable connects. This is too basic, I know, but you’d be surprised at how randomly this fixes all hiccups when trying to upgrade/update the firmware.

Another Computer

If you can access another computer/laptop with iTunes installed, the second thing you can try is to update/upgrade your iDevice on another computer. Yes, this is another basic thing to try.

Cable Disconnect/Faulty Cable

When the cable is unplugged/loose, the iPhone loses connection with iTunes. This leads to a plethora of errors (different numbers) and it looks like Error 9 (while not documented on Apple’s support page) could also be one of them.


This is where it gets all about software.

If you’ve set up a firewall or connecting through proxy/VPN, you should make sure that this is not preventing iTunes from connecting to Apple servers remotely. When you try to upgrade your iPhone/iPad, iTunes connects to Apple, checks for hashes, security keys, etc. (a bunch of stuff that it uses to verify that your iPhone or iPad is technically “updatable/upgradable.”)

If sometime during the attempt, iTunes is stopped from connecting to Apple’s servers, it throws an error. Error 9 is a rarity even then (more common is Error #2 and Error #16xx). But still, since it’s documented, you must try to fix your firewall settings.

Different OSes and different setups have different configurations for proxy or firewall. You might have to tweak them so that all servers are accessible.

That’s all, folks!

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iTunes Error 9

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Jignesh Padhiyar
Jignesh Padhiyar is the co-founder of who has a keen eye for news, rumors and all the unusual stuff that happens around Apple products. During his tight schedule, Jignesh finds some moments of respite to share side-splitting contents on social media.


  1. I also had error 9, and my iPhone 6 has only 4 months. What a shame of apple… Very sad. By now I have been more than 1 week without cellphone,because of the update. As I don’t live in US, I need to ask (pay) someonte to carry to an Apple Store in US, and loose more money on this cellphone…. I have tryed to restore in 6 different computers and 2 different cables, windows computer and mac… Desperation and angry!!

  2. Ive gotten error 9 on multiple computers and cords, all with the same anti virus software Norton 360, Ive disabled the firewall and still the same error, any other suggestions? Ive browsed the Apple support forums, but I havent gotten a straight answer anywhere.


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