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iPhone Not Showing in iTunes? Here is How to Fix This Annoying Issue

With every new update in iTunes or iOS, there are many issues that need to be sorted out. In order to resolve the issues, the primary requirement is that you should be able to use iTunes or iOS. In certain cases, you are handicapped if you aren’t able to connect your iPhone to iTunes.

One of such annoying situation is, iPhone not showing in iTunes. No matter how perfectly you have installed an update, there are some or the other glitches; which prevents your iPhone to show up in iTunes. Below we have listed all the possible solutions.

iPhone or iPad Device Icon Not Showing in iTunes

Basic Troubleshooting for Mac and Windows

Before moving to the tedious technical process, let’s make sure you have done the basic troubleshooting.

  • Make sure your USB cable is in perfect condition if possible try using a different cable
  • Restart your iOS device and your PC
  • This one is a little stupid, but make sure you have connected your iOS device with your PC using cable
  • Try changing USB ports on your computer, there is a possibility your PC USB port be malfunctioning
  • Disable restrictions on your iOS device by going to Settings General Restrictions Toggle OFF.
  • Update iTunes to the latest version and also update your iOS to the latest version
  • If you are on Mac, check for latest OS X. If available, download and install it
  • Completely uninstall iTunes, QuickTime, Apple Application Support, Apple Mobile Device Support, Apple Software Update, and Bonjour. Then re-install iTunes, it will automatically re-install other services
  • Make sure that you have tapped the Trust button on your iOS device when you connect it to your Mac/Windows

If you have done all the basic troubleshooting and still iPhone not showing in iTunes, you’ll have to do some technical process. Check below for the step-by-step guide for Mac and Windows users.

On Mac

Checking iTunes services

Step #1. Open Spotlight on your Mac and search for Activity Monitor.

Step #2. Open Activity Monitor and make sure you set view “All Processes” and not “My Processes”.

Step #3. Check from the list of processes, if iTunes Helper service is running.

Check for iTunes Helper in Activity Monitor

Step #4. If you don’t find the service in the list, you’ll need to re-install iTunes.

Check if your iPhone is being detected in iTunes or not. If this did not solve the issue, keep reading below for alternate option.

Uninstalling iTunes from Terminal

Step #1. Search for Terminal in Spotlight.

Step #2. In terminal window type following commands one by one to force uninstall iTunes:

  • cd /Applications
  • sudo rm -r
Remove iTunes form Mac

Step #3. After the process is completed, download a fresh copy of the latest iTunes version and install it.

This should definitely solve the issue of iPhone not showing in iTunes. If you are a Windows user check the guide given below for details.

On Windows PC

  • Open C:Windows and search for USBAAPL.SYS file
Search USBAAPL Sys File on Windows PC
  • Right-click the file and choose “Open File Location”, then copy all the files to a new file folder
  • Open Device Manager, look for Apple iPhone from under Portable devices and right-click to choose Update Driver Software.
Click on Apple iPhone in Device Manager in Windows PC

Or Try This

  • Quit iTunes and disconnect the iPhone from the computer
  • Uninstall iTunes
  • Check C:Program FilesCommon FilesApple file folder. If the file folder exists, delete it
Navigate to Apple Folder on Windows PC
  • Check C:UserUsernameAppDataLocalApple and Apple Computer. If the file folders exist, delete them
Navigate to Apple Local Data on Windows PC
  • Check C:UserUsernameAppDataLocalLowApple and Apple Computer file folders. If the file folders exist, delete them
Navigate to LocalLow Folder in Windows PC
  • Check C:UserUsernameMy Music file folder. If the iTunes folder exists, delete it
Delete iTunes Folder from Windows PC
  • Restart your computer after above steps, launch iTunes setup file to reinstall
  • Launch iTunes and connect iPhone to your computer via USB cable
  • See if iTunes could detect your iPhone normally or not. All done

Or, If That Doesn’t Work

  • Right-click My Computer → Properties → Device Manager.
  • Right-click AppleMobile DeviceUSB Drive → Update Driver Software
Update Apple Mobile Software Drivers in Windows
  • Now, browse to the path: C:Program FilesCommon FilesAppleMobile Device SupportDrivers to make sure the software is updated
  • Restart the computer and connect the iPhone to your computer via USB cable, then open iTunes to see if the iPhone is detected or not.

This should definitely solve your issue of iPhone not showing in iTunes; let us know if you were able to resolve this issue, by commenting below.

  • Jignesh

    Jignesh Padhiyar is the co-founder of, who has a keen eye for news, rumors, and all the unusual stuff around Apple products. During his tight schedule, Jignesh finds some moments of respite to share side-splitting content on social media.

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