How to Get a Refund for iTunes or App Store Purchases

how to get a refund for itunes or app store

If you are not happy with your App Store or iTunes purchases, you can request Apple for a refund within 90 days. Sometimes the app or in-app purchase you bought might not work as shown. At times, it may also happen that you or a family member makes a purchase accidentally. In other situations, you can end up buying the wrong thing. Whatever the reason, let me help you get a refund for iTunes or App Store purchases.

What Happens When You Report a Problem?

When you report a problem, you are presented with different options. They are ‘I’d like to request a refund,’ ‘App fails to install or won’t download,’ ‘App doesn’t work or behave as expected,’ ‘I didn’t authorize this purchase,’ ‘Didn’t receive or unable to find purchase within app.’

Depending on what you select (and other factors), Apple may choose to issue you a refund, redirect you to the app/developer’s website, or take you back to the app or game to re-download it. I believe you are here to request a refund. So, here is what to choose and how to get it. Take a look.

How to Get a Refund Using iPhone, iPad, and Mac

  1. Open Safari, go to and sign in with your Apple ID.visit website in safari and sign in with apple id on iphone
  2. Tap on Report/Report a Problem next to the item you want the refund.
  3. Tap on the dropdown menu that says I’d like to… and select Request a Refund.
  4. Tap Tell us more and choose the reason for the refund.
    Note: If you choose that you purchased the app accidentally, or purchased the wrong app, then you may get a text box to describe the problem. Type in the reason
  5. Finally, tap on Submit.tap on report describe problem and tap on submit to get a refund using iphone

Please note that you may see slightly different options in the above steps, depending on whether you are asking a refund for a subscription or a one-time app or media purchase.

An alternate method is to open the purchase receipt email that you received from Apple after buying an app or service. From the bottom of the email, tap on Report a Problem, and follow the on-screen instructions.

After you successfully submit your request, wait for a few days to hear back from Apple. If your refund request is accepted, you will get the money back in your bank account or Apple ID accordingly within a week or so (depending on region and bank rules).

The above steps also work on any computer. Or, if you want, you can use iTunes to request a refund. See below.

How to Get a Refund Using iTunes

  1. Open Music app on Mac running macOS Catalina or later. Open iTunes on older Macs and Windows PC
  2. Click on Account from the top menu bar and select View My on account and select view my account in itunes on mac
  3. Enter your Apple ID and password when asked.
  4. Click on See All next to your Purchase on see all next to purchase history on mac
  5. Scroll your purchase history and locate the item you want the refund for. Click on More next to it.Goto item you want refund for and click on more in itunes on mac
  6. Tap on Report a on report a problem in itunes on mac
  7. Click on the dropdown menu that says Choose Problem. Next select, I’d like to request a refund.
  8. Describe your problem and why you are asking for a refund. Finally, click on problem describe the problem and click on submit to Get a Refund Using Mac

Signing off…

This is how you can request a refund for app, media, and subscription purchased from App Store or iTunes Store.

If you have purchased an app directly on your Mac from the developer’s website or third-party app marketplace, you will have to contact them, not Apple. Usually, many third-party apps offer a few days as a trial. Or, carry a money-back guarantee for a week, fortnight, or month. Use the ‘contact us’ section of the app or the respective third-party website to raise a refund request.

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