If you are not happy with your App Store or iTunes purchases, you can request Apple for a refund within 90 days. Sometimes the app or in-app purchase you bought might not work as shown. At times, it may also happen that you or a family member makes a purchase accidentally. In other situations, you can end up buying the wrong thing. Whatever the reason, let me help you get a refund for iTunes or App Store purchases.
- What Happens When You Report a Problem?
- How to Get a Refund Using iPhone, iPad, and Mac
- How to Get a Refund Using iTunes
What Happens When You Report a Problem?
When you report a problem, you are presented with different options. They are ‘I’d like to request a refund,’ ‘App fails to install or won’t download,’ ‘App doesn’t work or behave as expected,’ ‘I didn’t authorize this purchase,’ ‘Didn’t receive or unable to find purchase within app.’
Depending on what you select (and other factors), Apple may choose to issue you a refund, redirect you to the app/developer’s website, or take you back to the app or game to re-download it. I believe you are here to request a refund. So, here is what to choose and how to get it. Take a look.
How to Get a Refund Using iPhone, iPad, and Mac
- Open Safari, go to reportaproblem.apple.com and sign in with your Apple ID.
- Tap on Report/Report a Problem next to the item you want the refund.
- Tap on the dropdown menu that says I’d like to… and select Request a Refund.
- Tap Tell us more and choose the reason for the refund.
Note: If you choose that you purchased the app accidentally, or purchased the wrong app, then you may get a text box to describe the problem. Type in the reason
- Finally, tap on Submit.
Please note that you may see slightly different options in the above steps, depending on whether you are asking a refund for a subscription or a one-time app or media purchase.
An alternate method is to open the purchase receipt email that you received from Apple after buying an app or service. From the bottom of the email, tap on Report a Problem, and follow the on-screen instructions.
After you successfully submit your request, wait for a few days to hear back from Apple. If your refund request is accepted, you will get the money back in your bank account or Apple ID accordingly within a week or so (depending on region and bank rules).
The above steps also work on any computer. Or, if you want, you can use iTunes to request a refund. See below.
How to Get a Refund Using iTunes
- Open Music app on Mac running macOS Catalina or later. Open iTunes on older Macs and Windows PC
- Click on Account from the top menu bar and select View My Account.
- Enter your Apple ID and password when asked.
- Click on See All next to your Purchase History.
- Scroll your purchase history and locate the item you want the refund for. Click on More next to it.
- Tap on Report a Problem.
- Click on the dropdown menu that says Choose Problem. Next select, I’d like to request a refund.
- Describe your problem and why you are asking for a refund. Finally, click on Submit.
This is how you can request a refund for app, media, and subscription purchased from App Store or iTunes Store.
If you have purchased an app directly on your Mac from the developer’s website or third-party app marketplace, you will have to contact them, not Apple. Usually, many third-party apps offer a few days as a trial. Or, carry a money-back guarantee for a week, fortnight, or month. Use the ‘contact us’ section of the app or the respective third-party website to raise a refund request.
You may also like to check out:
- How to Cancel Your Apple Arcade Subscription
- How to Manage Subscriptions on iPhone and iPad
- Sign Up to Apple One on iPhone and iPad
- How to report scam apps in the App Store on iPhone
Questions? Please make use of the comments section below.