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iGBHow-toHow to fix 'An SSL Error Has Occurred' in Apple Music

How to fix ‘An SSL Error Has Occurred’ in Apple Music

Being a music lover, I understand the importance of uninterrupted access to our favorite tunes. And nothing can be more frustrating than encountering technical hurdles in this experience. If you are bothered by an SSL error in Apple Music on your iPhone, then don’t worry. I have got your back.

Jump on this ride to fix the dreaded “An SSL error has occurred” message in Apple Music and get your streaming back on track!

What is an SSL error in Apple Music?

A Secure Sockets Layer (SSL) error in Apple Music is a very scarce warning, known to signify that the server certificate cannot be verified by the client. A user is prompted by this error only when the connection between the client device and Apple Music servers fails to meet the required security protocols designed to protect the data exchanged during communication.

At its core, Apple Music uses SSL encryption for transmitting user data over the internet. The main role of this codec is to provide an extra layer of security and ensure that volatile credentials such as usernames, passwords, and card details remain hidden from potential attackers or cyber threats.

When an SSL error occurs in Apple Music, users may be unable to access certain features or complete transactions safely. As a result, it is absolutely vital that you take necessary precautions to steer clear of errors like these.

7 Solutions to fix SSL error in Apple Music on iPhone

Without any further ado, let’s get on with the solutions to get Apple Music back on track!

1. Check your network connection

If Apple Music appears to be unstable and displays the SSL error, it might be because of the poor network connection of your device. There is a high chance that weak internet is preventing an effective data transmission between Apple servers and your device.

So, ensure you have a stable and active internet connection. You can try connecting to a different Wi-Fi network or switching to a cellular network to rule out any network-related issues.

Alternatively, you can resolve this issue by clearing out the DNS cache on your device. If this doesn’t work, try disabling on-guard VPNs or third-party browser extensions that can possibly interfere with your internet connection.

2. Check the System Status of Apple Music

If you’re experiencing an SSL error in Apple Music, it’s viable to hover through the system status of the app. You can rectify this by following a simple and straightforward method.

On the Apple System Status page:

  • Green dot suggests that Apple Music is functioning effectively.
  • Red Triangle suggests a service outage.
  • Yellow Rhombus indicates an issue with the service.
Check the System Status of Apple Music

In case Apple Music mentions a system outage or an ongoing aid to the service, then you can do nothing but wait till the service is back up. However, if there aren’t any factors affecting Apple Music, you can proceed with the methods prescribed below.

3. Check the Date & Time of your region

Incorrect date and time can cause SSL errors in Apple Music. Users often encounter this problem whenever the server fails to verify the security certificate required for accessing applications securely.

  1. Open the Settings app on your iPhone → Go to General.
  2. Select Date & Time.
  3. Now, toggle on Set Automatically.

    Tap general, date and time, toggle on set automatically in settings

This process will automatically align your device with your existing region and allow your device to communicate securely with the Apple Music server. As a result, every encountered SSL error will be resolved in a jiffy.

4. Restart your iPhone

One potential solution to fix the “SSL error has occurred” prompt in Apple Music is to restart the device effective immediately. This can help refresh the connection link between your device and the Apple server, which might have been disrupted due to various unknown factors.

Regardless of the iPhone you use, there is a sure-shot way to restart your device on the go. Once your device is successfully back-up again, access Apple Music and verify if the SSL error was fixed or not. However, if the problem still persists, don’t frown, as there are a few additional solutions for troubleshooting Apple Music errors on your iPhone.

5. Reinstall Apple Music

The SSL errors occur only when the digital certificate fails to verify the authenticity of an application from Apple’s servers. Nevertheless, if you do not prefer to get lost in the wilderness of technicalities, then removing the application and reinstalling the same from scratch can be a viable approach.

To uninstall the app:

  1. Long-press Apple Music on the Home Screen.
  2. Select Remove App → Select Delete App to confirm.

    Delete Apple Music App from iPhone

Now, reinstall the Music app from App Store so that you can get through the SSL bug interfering with the app’s performance.

Attempt to access your account or the playback feature upon reinstalling Apple Music, and you should be good to go.

6. Update iOS to the latest stable version

The latest iOS 17 update has got Apple fanatics on their toes. But, as of writing, only the Developer Beta is out, and it has a ton of bugs and errors to be dealt with. This can be a prominent factor in affecting Apple Music with the SSL error. Well, not anymore.

If you’re tired of using a buggy and broken iOS version, it may be a good time to recall the latest stable iOS 16 update to your iPhone.

The SSL error usually occurs when there is a problem with the security certificate used by Apple Music, and updating your iOS to stable firmware can resolve this problem.

7. Contact Apple Support

If none of these fixes could solve your problem, consider reaching out to Apple’s customer support for more technical assistance. Be prepared to provide detailed information about when you first noticed this error, along with any specific blunder codes or messages that may have appeared.

Why is my Apple Music saying SSL?

The ‘An SSL Error Has Occurred’ message in Apple Music indicates an issue with the SSL (Secure Sockets Layer) certificate, which is responsible for securing the connection between your device and the Apple Music servers. This error can prevent you from streaming music.

Will fixing the SSL error cause any data loss or affect my Apple Music library?

No, fixing the SSL error should not cause any data loss or impact on your Apple Music library. The steps provided are primarily focused on resolving the SSL certificate issue and ensuring a smooth streaming experience.

Is an SSL error a common problem in Apple Music?

While SSL errors are not extremely common in Apple Music, they can occur due to various factors. It’s essential to stay updated with the latest app version and maintain a stable internet connection to minimize the chances of encountering such errors.

Groove to the beats!

Conclusively, fixing an SSL error requires a bit of patience and troubleshooting on the user’s end. However, these steps should be able to resolve the issue without any hassle and get your Apple Music up and running. Now you can enjoy your favorite music without being bothered by interruptions. Remember, tech can be unpredictable at times, but armed with the right knowledge, you can overcome any hurdle blocking your way.

Thank you for reading. Please leave your thoughts in the comments below.

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  • Suraj

    Suraj is an operations head on the iGB team. He contributes to the social media section along with tips and tricks for iPhone, Apple Watch. Apart from blogging, he likes to work out as much as he can in his gym and love to listening to retro music.

    View all posts


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