Can’t save WhatsApp photos and videos on iPhone? How to fix it

WhatsApp not saving photos or videos to iPhone Camera Roll

By default, WhatsApp saves all incoming media to your iPhone’s camera roll. Granted, that’s assuming you’ve allowed WhatsApp to access Photos.

If, for some reason, WhatsApp stops saving pictures and videos to the camera roll, there are two places you should check to make sure it’s not disabled.

Here’s what to do when you come face to face with this WhatsApp problem.

How to fix WhatsApp not saving photos or videos to iPhone Camera Roll

Enable Save Incoming Media

Make sure this setting is enabled in WhatsApp. If you don’t, it’s why WhatsApp is not saving any photos or videos:

  1. Open WhatsApp on your iPhone.
  2. Tap Settings at the bottom right.
  3. Tap Chats → Enable the switch labeled Save to Camera Roll if it’s turned off.

    Enable Save to Camera Roll in WhatsApp on iPhone

Now, ask a friend to send a photo or video on WhatsApp to test if it gets saved to Photos. If it does, problem solved! If not, head to the next solution.

Check Photo Privacy settings on iPhone

Sometimes, even when you have Save to Camera Roll enabled, WhatsApp will not save pictures and clips to Photos. That’s often because you have prevented WhatsApp from accessing it.

This might happen accidentally if you tap Don’t Allow on the popup that shows up asking for permission to let WhatsApp access Photos. To fix this:

  1. Open Settings on your iPhone.
  2. Scroll down and tap Privacy.

  3. Tap Photos.
  4. Tap WhatsApp.
  5. Select All Photos.

    Check Photo Privacy settings on iPhone

Alternatively, you can attempt to use an image from your Photos, which may prompt the “WhatsApp” Would like to Access Your Photos popup to appear. Choose Select Photos… if you only want to share access to a few, or Allow Access to All Photos for ease of use.

Now, force quit WhatsApp or restart your iPhone and ask a friend to send you an image. It’ll save automatically to your iPhone’s Photos.

Download WhatsApp media over Cellular Data

If you prefer to download pictures and videos over Cellular Data when your Wi-Fi isn’t up to the task, open WhatsAppSettingsStorage and DataPhotos → select Wi-Fi and Cellular. Now go back and repeat this for Videos.

Download WhatsApp media over Cellular Data

Check your Date & Time settings

This is more of a niche case, but it’s still worth a look. Incorrect Date & Time settings can impede WhatsApp’s ability to download media.

To check your Date & Time settings, follow our guide on the topic.

Reinstall WhatsApp

If all of the above methods have failed so far, try deleting WhatsApp completely and reinstalling. You can make a backup from within WhatsApp’s SettingsChatsChat Backup. Then, reinstall the app, and in the process, when your iPhone asks if you should let WhatsApp access Photos app, tap Allow Access to All Photos.

That’s all!

Lastly, it’s essential to know that photos and videos that you manually download by tapping the download icon will get saved in your iPhone’s Photos.

If you have any other Apple-related questions, please feel free to ask them in the comments down below. Were you able to get WhatsApp to save photos and videos to your iPhone, or did you get stuck along the way? Let us know what worked for you in the comments.

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Author Profile

Marcus is a freelance tech writer/editor with a focus on succinctly explaining consumer devices and their software. His previous work has been published on MakeUseOf where he covered everything from iOS to Git and UI design.

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