Wi-Fi calling not working on iPhone? How to fix it

Wi-Fi Calling Not Working on iPhone

It’s great to be able to call others over Wi-Fi when cellular coverage is limited. So it’s definitely a downer when you find that Wi-Fi calling is not working on your iPhone.

Luckily, just like you can troubleshoot Wi-Fi connectivity, you can also fix this issue on your iPhone with a few strategic steps.

What causes Wi-Fi calling to not work?

There are a few different reasons why Wi-Fi calls might not work on your iPhone.

From a shoddy internet connection to software glitches as a result of outdated iOS versions, a range of things are known to cause problems with Wi-Fi calling.

The only way to know for sure is by systematically troubleshooting the cause of the error.

Luckily for you, we’ve put together this list of solutions to fix the issue. Try each one out and see what works for you.

6 Ways to fix Wi-Fi calling not working on iPhone

  1. Check if your iPhone is connected to Wi-Fi
  2. Make sure Wi-Fi calling is turned on
  3. Reset Network Settings
  4. Restart your iPhone
  5. Erase All Content & Settings on iPhone
  6. Contact your wireless carrier

1. Check if your iPhone is connected to Wi-Fi

Naturally, you can’t use Wi-Fi calling if your phone isn’t connected to the internet.

Go to SettingsWi-Fi and make sure that you’re connected to a Wi-Fi network.

Connect iPhone to Wi-Fi

You can also check that the connection is actually working by opening your browser of choice and going to any website you like.

If it’s working well, try the next solution below.

2. Make sure Wi-Fi Calling is turned on

  1. Go to Settings and tap Cellular.
    Open Settings and Tap on Mobile Data
  2. Now, tap Wi-Fi Calling and make sure it’s toggled on.
    Turn ON Wi-Fi Calling on iPhone

3. Reset Network Settings

Resetting your Network Settings may fix Wi-Fi calling not working on your iPhone. Here’s what to do:

  1. Go to SettingsGeneral → Transfer or Reset iPhone.
    Tap on Settings General and Reset on iPhone
  2. Now, tap ResetReset Network Settings. Enter your passcode and tap to confirm and erase your Wi-Fi settings.
    Reset Network Settings on iPhone

Wi-Fi calling still not working? Give the next solution a shot.

4. Restart your iPhone

Sometimes simply rebooting your device can fix the problem. To do so:

If your iPhone has a Home button:

  • Press and hold the Sleep/Wake button and Home button simultaneously until your iPhone goes blank; keep pressing both buttons.
  • Within a few moments, you’ll see the Apple logo on your iPhone’s screen.

Restart iPhone with Home Button

If your iPhone has no Home button:

  • If you have an iPhone X or newer, press and hold the Side button and either Volume button, then swipe across to restart.
Press & Hold the Side Button Volume Down Button on iPhone 11

5. Erase All Content and Settings on iPhone

This is a pretty extreme step as it will restore your iPhone to its factory default settings. Make sure you have a backup of all your data ready before going through with this step.

See our in-depth guide on how to factory reset your iPhone for more information.

6. Contact your wireless carrier

If none of the above steps work to fix Wi-Fi calling on your iPhone, you should contact your wireless carrier and explain the situation to their support staff.

It’s possible there’s an issue with your account, and a customer service representative could help you resolve it.

Wrapping Up…

We hope these solutions come in handy to fix all your Wi-Fi calling issues on iPhone.

We’d love to know which one worked for you, leave your thoughts in the comments below. And if you have any other Apple-related questions, we look forward to hearing those as well.

That’s all for now, folks!

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Author Profile

Marcus is a freelance tech writer/editor with a focus on succinctly explaining consumer devices and their software. His previous work has been published on MakeUseOf where he covered everything from iOS to Git and UI design.

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