The Apple-FedEx debacle

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Vic Son, a retired salesman from Boston, purchased an Apple Watch along with 2 years of AppleCare+. But the watch stopped working after 4 months (still under manufacturer warranty).

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Son talked to Apple about sending a replacement watch to his home. In exchange, he had to return the defective watch in 2 weeks. After the new watch arrived, he packed & dropped the old watch at FedEx.

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The Trauma

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"upon completing our investigation, we must respectfully decline your claim."

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"...an addendum was added to your contract stating you agreed to not file claims resulting from transportation services..."

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The Happy Ending!

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While this story had a happy ending, it still makes one wonder about the frustration the person had to go through for no fault. Hopefully, Apple will improve things with FedEx in the future.

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The Apple-FedEx debacle

Vic Son, a retired salesman from Boston, purchased an Apple Watch along with 2 years of AppleCare+. But the watch stopped working after 4 months (still under manufacturer warranty).

Son talked to Apple about sending a replacement watch to his home. In exchange, he had to return the defective watch in 2 weeks. After the new watch arrived, he packed & dropped the old watch at FedEx.

The Trauma

The Trauma

"upon completing our investigation, we must respectfully decline your claim."

"...an addendum was added to your contract stating you agreed to not file claims resulting from transportation services..."

It further said:

It further said:

The Happy Ending!

While this story had a happy ending, it still makes one wonder about the frustration the person had to go through for no fault. Hopefully, Apple will improve things with FedEx in the future.

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