What better an identity (and security as well) you have other than your fingerprint? Universally, fingerprint has become our unique identity and brands like Apple use this insight to add a wonderful feature to their devices like iPhone & iPad.

Touch ID is a way you can secure your iPhone as you might be using Apple Pay purchases in stores or within apps. But what if your Touch ID is not working on your iPhone 6 or iPhone 6 Plus? iGeeksBlog gives an easy solution to this problem.
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Touch ID Not Working on iPhone

When Touch ID fails to work…

Before we provide you any solution to your Touch ID problem, just imagine what makes your Touch ID fail or when Touch ID fails to work.

Calibrating Fingerprint Properly

One of the first mistakes happens when you calibrate the fingerprint. Even though the iPhone 6 or 6 Plus sends you a message that your finger has been calibrated successfully, there are some chances that the calibration is not done perfectly.

When you calibrate, hold your iPhone as you’d normally hold. Don’t hold it “perfectly” because that’s not how you hold it during normal use. Then, calibrate the finger.

While calibrating, please ensure that you put your fingers in all possible positions including edges & tips of your fingers; all parts of your finger should be scanned. Also ensure that your finger touches the metal ring around the Home button. If you’re using a case or screen protector, make sure it doesn’t cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.

This will help you later when you use your fingerprint to unlock your iPhone 6 or 6 Plus.

No Damp Screens or Fingers

In other case, dampness, moisture, sweat, cold – all of this plays a role in preventing the TouchID from working correctly. This happens both ways: if your finger is damp or if the home button has some moisture over it.

Damaged Finger

Well, if you have set your Touch ID with just one of your fingers, you may face a problem if that particular finger gets damaged and the upper layer of your finger has become rough for some time. Hence, it is always advisable that you set Touch ID with more than one fingers of yours.

One Finger, One Fingerprint

Obviously, this is not supposed to be a valid point but seeing that you can use multiple fingers under one fingerprint, I think this should be taken a tad too seriously. Make sure you only calibrate one finger for one fingerprint listing.

Keep the Phone Clean

Keeping the phone clean goes beyond wiping the home button when you use it. The problem with iPhones is that dust can get under the home button.

How to fix Touch ID Not Working Issue on iPhone 6/6 Plus

Step #1. Launch Settings → Scroll down to tap on Touch ID and Passcode. Enter your passcode.

Tap on Touch ID & Passcode Settings on iPhone

Step #2. Turn OFF iPhone Unlock and iTunes & App Store.

Turn Off Touch ID on iPhone 6 and 6 Plus

Step #3. Press home button to return to home screen and then restart your iPhone by pressing sleep/wake button and home button.

How to Restart-Reboot iPhone 6 and 6 Plus

Step #4.  Launch Settings → Scroll down to tap on Touch ID and Passcode. Enter your passcode.

Step #5. Turn ON iPhone Unlock and iTunes & App Store.

Turn ON Touch ID on iPhone 6 and 6 Plus

Step #6. Tap on Add a Fingerprint… and add another finger as usual.

Add Fingerprint on iPhone Touch ID

With the above steps Touch ID will start working properly.

Do share your feedback with us in the comment, on Facebook, Twitter, and Google Plus. Also, download the iGB app for free in the App Store.

  • Vinicius Sette

    Is this problem solved in 9.3 beta?

  • Casmina

    the Ad finger print button is not clickable on my iphone 6 and I cannot use the touch ID. this is after ios 9.1. please help. Also the battery is going down faster than before.

  • Casmina

    I did too but not working on my iphone 6after ios 9.1. Also I have got another problem. The battery is going down so fast, which did not happen before.

  • feroz

    i did all steps no use after update ios 9.1

  • Thank you, resetting the iPhone helped with the fingerprint problem as well as the stuck front camera problem, thanks !

  • EdFromTheTop

    I meant 6 plus. So sorry.

  • EdFromTheTop

    I need clarification, please. I changed a cracked screen on an iPhone 6 on which everything was previously working fine. After the change the home button no longer functions. I understand that is a separate issue from my main question which is as follows. I have read that if one replaces the shield ad attached home button cable, the fingerprint ID will no longer function because the original home button is uniqueto the logic board. Is there no way to restore fingerprint ID after having to change the home button, which I will apparently have to do as the original is no longer working? Any insight will be greatly appreciated. Thank you.

    • sania sharfunnisa

      I have the same problem. What have you done?

    • sania sharfunnisa

      I am facing the same problem. Please let me know the details

      • Sperr Gebiet

        I had to replace my cracked screen too. By doing that, I damaged the flexcable that connects the Home-Button with the LCD Shield Backplate. So I ordered a new LCD Backplate, mounted it and everything worked fine. If you did not damage the Home Button or the connector on the Home Buttons side but the Backplate, you can order one, its cheap. But beware: My Home Button and Touch ID worked perfect for 2 month, now suddenly the Touch ID only works about 1 time of 10. And it becomes worse, I have no clue what could be the reason.

      • Sperr Gebiet

        I just reopened my iPhone and ‘rechecked’ the connection between Home Button and Backshieldplate (just by pressing gentle on it, not by de- and reconnecting it). Luckily it did the job, probably it was just some contact not working properly. I hope that will last longer than 2 month now.