Touch ID Not Working on iOS 8.4 on iPhone/iPad? Here is a Solution

After every iOS update, users of Apple products have raised concerns regarding some or other bugs. The same has happened with the update of iOS 8.4; many users have come up with a single complaint: Touch ID not working post iOS 8.4 update.

There can be multiple solutions to this problem; earlier too, users have faced similar problem of Touch ID after iOS 8.3 update. Now users are up against the Touch ID issue with iOS 8.4.

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How to Fix Touch ID Issue in iOS 8 on iPhone and iPad

We don’t believe in beating around the bush and hence, provide a good solution instead of offering trial-and-error solutions. Just follow a few simple steps and the Touch ID issue would be fixed.

Step #1. Launch the Settings app on your iDevice.

iOS 8.4 Settings App

Step #2. Tap on Touch ID & Passcode.

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Tap on Touch ID and Passcode in iOS 8.4 on iPhone

Step #3. Now tap on Fingerprint to delete it.

Delete Touch ID Finger Print from iPhone Running iOS 8.4

Step #4. Following this, toggle off the switches of iPhone Unlock, iTunes & App Store and Apple Pay (Wallet, if you are using iOS 9 beta 3.)

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Turn Off Touch ID & Passcode on iPhone

Step #5. Now tap on Turn Passcode Off.

Turn Off Passcode on iPhone Running iOS 8.4Step #6. Restart your iDevice.

Step #7. After your device is restarted, enable the Passcode.

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Step #8. Now add Fingerprint.

Before you go for the new Fingerprint addition, take care of the following:

  • First off, ensure that your finger/s is/are clean and dry.
  • Put your finger properly so that the Home Button is covered entirely.
  • Never tap quickly.
  • Never press down hard.
  • Control your finger’s movement while Touch ID is scanning.
  • Ensure that your finger touches the metal ring around the Home button.
  • Ensure that mobile case/cover and/or screen guard doesn’t cover the Home button or the ring.
  • If the Home button smudged with lotions, sweat, moisture, oil OR if your finger is cut or dry, you may not be able to add your fingerprint.
  • If you add more than one fingerprints, Touch ID may take a little more time to identify your finger.
  • Touch ID will not work for purchases in case Require Password is set Immediately. (Settings → Touch ID & Passcode → Require Passcode)
  • Always clean the Home button with a lint-free cloth.
  • Finally, launch Settings app, go to Touch ID & Passcode and check that your iPhone Unlock and iTunes & App Store are toggled ON.

If the issue persists, you can for “Reset All Settings”. Go to Settings → General → Reset → Reset All Settings.

Tap on Settings General on iPhone

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Reset All Settings on iPhone

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Jignesh Padhiyar
Jignesh Padhiyar is the co-founder of who has a keen eye for news, rumors and all the unusual stuff that happens around Apple products. During his tight schedule, Jignesh finds some moments of respite to share side-splitting contents on social media.
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