When you are building an app, one of the last things you think about is customer support. But that’s one of the fundamental mistakes app developers commit.
Customer support is one of the crucial things that define how successful your app is. No matter how perfect your testing has gone, you’ll still face a lot of customer queries. And to manage that takes a lot of time, effort, and patience. Which explains why you need dedicated people managing your support system.
SupportYourApp: Amazing Customer Support Management for App Developers
SupportYourApp is a service specifically devoted to app developers in helping their customers solve their queries and issues.
If you’re something of an indie developer, you might wonder why you need to invest so much in support. But incidentally, the apps that go on to be successful are the ones with the best support. And support isn’t a one-man game.
SupportYourApp comes with three amazing things:
#1. Great set of people who’re experienced in customer support.
#2. Good technology that will help you set up support systems faster and better.
#3. Most importantly, a good understanding and experience of working with app developers.
There are hundreds and thousands of such services out there, but I’ve hardly seen one or two that cater specifically to apps and app developers.
Providing support for software is a rich niche filled with competing service providers but SupportYourApp definitely seems to have simplified things. Their setup is arguably one of the easiest ways to get started.
They have three different tiers with corresponding package benefits. These start at $299 and go up to $2599 per month. If it looks pricey, it’s because it comes packed with end-to-end solutions. There’s nothing you need to set up from your end.
SupportYourApp’s plans offer phone and email support. You can set up 1, 3 or an unlimited number of products based on the plan you choose.
Their stats show that SupportYourApp has been doing great over the past year and has built some solid reputation through its clients.
If you are building an app, customer retention should be right there on top of all the priorities. Moreover, SupportYourApp might be one of the easiest ways to do it correctly.
Visit their Website for more information.
Have you tried it? Do share your experience with us in the comment below.