Touted as the best Android smartphone and the biggest competitor of iPhone 7 Plus, Galaxy Note 7 seems to have already given in even before the real battle could start off. In the wake of several reports of battery explosion on Note 7, Samsung has issued a global recall of its 5.7-inch ultra-large phablet.
The South Korean tech giant had barely launched Galaxy Note 7 a month ago on August 2. Thanks to some exclusive features like Iris scanner, the smartphone received rave reviews from experts.
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“We have received several reports of battery explosion on the Note 7 that was officially launched on August 19.” It has been confirmed that it was a battery cell problem.” said Samsung’s President of Mobile Business Koh Dong-jin.
The company has said that all the customers who bought Note 7 will get a new device over the coming weeks. However, the company is yet to announce as to how the replacement process would be carried out in such a large number.
“If somebody came in today for a replacement, we’ve got no idea how to handle it,” the manager said. “We’ve got nothing known-good to give, and don’t know when we will.” AT&T corporate-owned retail store manager said to AppleInsider.
As various reports of battery explosion emerged, Samsung issued a statement on Wednesday stating “shipments of the Galaxy Note 7 are being delayed due to additional tests being conducted for product quality.”
Some reviewers and experts have stressed that the Gorilla Glass 5 used for the screen of the Galaxy Note 7 is more vulnerable to screen scratches than other smartphones including iPhone 6s.
The Note 7 has been found to be running a lot slower than the year-old iPhone 6s in app speed test. It would be interesting to see how this mighty phablet holds up against iPhone 7 Plus.