Messages App Freezes and Crashes in iOS 11 on Your iPhone? Tips to Fix the Issue

Is Messages app completely unresponsive or frozen and doesn’t seem to work at all on your iPhone and iPad running iOS 11? Give these viable solutions a try to troubleshoot the issue!

So far I have had a smooth run on iOS 11 except for one issue. Messages app has been randomly freezing and crashing on my iPhone running iOS 11. The app would either crash out at the start itself or become completely unresponsive time and again when I’m using it.

I endured the tantrums of the Messages app for a day. But when the issue didn’t seem to get resolved, I tried out some of the solutions which eventually fixed the problematic app. Here are the tricks that clicked for me!

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Messages App Freezing and Crashing in iOS 11

How to Fix Messages App Freezing and Crashing Issue in iOS 11

Force Quit Messages App and Launch It Again

Double press the Home button on your iPhone to bring up the app switcher and swipe up on the Messages app card to force quit it. Now, turn off your device. Just press the ON/OFF button and then swipe to power off. Wait for some time and restart it by pressing the ON/OFF button. Then, relaunch the app.

Reboot Your iPhone

On many occasions, I’m able to fix the freezing issue of my device or any app just by giving it a hard reset. Hence, I would recommend you to try out this nifty little trick as well.

Press and hold the Home button and ON/OFF button at once for about 10 seconds until you see Apple logo on the screen.

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How to Restart-Reboot iPhone 6 and 6 Plus

On iPhone 7/7 Plus, you need to press and hold the volume down button and ON/OFF button at once.

Reboot iPhone 7-7 Plus

To reboot your iPhone X, iPhone 8, or 8 Plus, press and quickly release the Volume Up button → press and quickly release the Volume Down button → Now, press and hold the Side button (Power ON/OFF button) until you see the Apple logo.

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Hard Reboot iPhone X, 8 Plus, and 8

Note: If you don’t want to give pain to your finger, follow this quick guide to reboot iPhone/iPad without pressing the power button.

Once your device has restarted, try opening the Messages app with 3D Touch. Simply touch and hold on the app, when shortcut menu appears, head into the latest conversation thread or send a new message.

Clean Up the Messages App

Haven’t got the solution as yet? It’s time to clean up iMessage. If you don’t want to lose some of your personal messages, I would suggest you back them up before going for the kill.

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iOS 11 allows you to auto-delete old conversations. You can also view large attachments and find out how much space those photos, videos are taking up. Jump over to this complete guide to eliminate those unnecessary conversations and attachments with ease.

Reset All Settings

I know resetting your iOS device to factory settings can be really painful as it wipes out all the Wi-Fi passwords and website logins. However, it’s worth giving this handy trick a try.

Step #1. Open Settings app → General.

Tap on Settings and General in iOS 11 on iPhone

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Step #2. Scroll down and tap on Reset → Tap on Reset All Settings (If needed enter your iDevice passcode.)

Tap on Reset All Settings on iPhone in iOS 11Reset All Settings on iPhone in iOS 11

If Nothing Works…

Assuming the above-mentioned solutions have helped you in fixing this problem. But if they, unfortunately, fail to resolve the issue, restore your device via iTunes.

Restore iPhone Using iTunes

Don’t want to restore your device? Wait for the Software Update (Settings → General → Software Update) and once it’s available, upgrade your device.

Update iOS 11 on Your iPhone

Hope this helps.

Wrapping up

Let me know which one the aforementioned tricks have helped you in troubleshooting this issue. Just in case you have found any other solution to it, do let me know that as well.

You might want to refer these posts as well:

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Jignesh Padhiyar
Jignesh Padhiyar is the founder of who has a keen eye for news, rumors and all the unusual stuff that happens around iPhone and iPad.


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