Is your iPhone Xs Max not charging when a Lightning cable is plugged in while the screen is off? You are not alone to have run into this weird issue that has been reported by many iPhone users on various forums.
So, what could be the reason behind this sensational issue? Well, it could be due mainly to a software bug in iOS 12. However, I won’t rule out the possibility of a hardware glitch that might be preventing the iPhone Xs from charging normally. Let’s check out the possible solutions.
iPhone Xs Max, Xs Charging Issue: Tips to Fix
First up, let’s get into the heart of the issue and find out what’s ailing the users!
Tap on the Screen to Begin Charging
In some cases, the iPhone Xs or Xs Max starts charging normally when the screen is woken up by tapping or raising the screen. A few iPhone users have to not just wake the device but also disconnect and reconnect the Lightning cable to begin the charging.
However, some iPhone Xs users have reported that the device completely fails to respond when a Lightning cable is plugged in while the screen is in idle mode.
Normally, the moment you plug in an iPhone with a Lightning cable, the battery indicator shows up on the screen, confirming that the device has begun to charge.
Disable USB Accessories (USB Restricted Mode)
One thing worth noting is that such issues don’t occur during the wireless charging and it crops up only when a user tries to power up the device using the Lightning cable. So, the problem might be related to a new safety feature that Apple introduced in iOS 11.4.1— “USB Safe Mode“. For those unfamiliar, this security feature basically deactivates the Lightning port when it’s been more than an hour since the iPhone was unlocked. Then, the user needs to unlock the device to allow the USB accessories to connect.
Let’s trying turning off the USB restricted mode to see if it resolves the problem…
Step #1. Launch Settings on your iPhone.
Step #2. Now, scroll down and tap on Face ID & Passcode.
Step #3. Next, authenticate your device using Face ID or passcode.
Step #4. Next up, turn off the switch next to USB Accessories under Allow Access When Locked.
Going forward, you won’t have to unlock your device (if it had been inactive for more than 60 minutes) to allow the USB accessories to connect.
Now, try to charge your device using the Lighting cable to find out if the trick has worked.
What If the Problem Still Persists…
Just in case the problem continues to haunt your brand new iPhone Xs or Xs Max, the first thing you should do is Contact Apple Support for help. Though the problem seems to be because of a miscellaneous bug and Apple is very likely going to troubleshoot it through a software update soon, it’s better to be on the safer side considering your device has hardly seen the light of a few days.
Other iPhone and iPad users who have encountered this issue should wait for the software update as it’s might already be in the making—considering the velocity of the problem.
We, at iGeeksBlog, haven’t faced this issue on our devices. As it’s always been the case whenever a sensational bug has taken away the peace of the users, we believe the tech giant is going to shoot out the problem for good sooner than later. In the meantime, let us know if the above mentioned tricked worked for you in getting rid of the issue.
You might want to read these posts as well:
- How to Improve iOS 12 Battery Life
- How to Fix Wi-Fi Issue in iOS 12
- How to Fix Bluetooth Not Working Issue in iOS 12
- Tips to Avoid OLED Burn-in issues on iPhone X/Xs, Xs Max
Are you facing any other issue on your iPhone Xs? Share it with us. Make sure to download our app and remain connected with us via Facebook, Twitter, and Google Plus so that you never miss our latest posts.