One of the most common issues that I have encountered on every iPhone that I have used over the years is touchscreen unresponsiveness. So, I wouldn't be surprised if your iPhone X or iPhone 8/8 Plus touchscreen suddenly becomes unresponsive and will completely refuse to respond to your touch.
If you have been an iPhone user, you may already be aware of most of the remedies required to fix the touchscreen not working issue. But if you are new to the terrain, you wouldn't have much idea about the tricks that would rescue your device from the mess. If the issue gets settled down with an easy trick, you are good to go. But if it remains adamant, you will have to try out multiple solutions. Enough talk, let's try out all the possible tricks to troubleshoot the frozen touchscreen on iPhone X, iPhone 8/8 Plus!
Just a piece of advice before you hit the ground running; on most occasions (9/10 times) you will be able to fix this problem just by restarting or hard resetting your device. So give it a chance first before going for other solutions.
Also, ensure the touchscreen is free of dirt or lint. If you are using your device while wearing touchscreen, make sure it's compatible to work with your iPhone. Jump over to take a peek at the best touchscreen gloves for iPhone and pick out the most suitable ones for your device.
Make Sure the Touchscreen is Clean
The touchscreen of your iPhone may not work properly if it's filled with dirt, gunk, oil, residues, liquids, moistures or any such things. Hence, ensure that the display is clean. Use a soft cloth to clean it.
Remove the Screen Protector
If the screen guard is damaged, worn out or marred by scratches, it may not respond to your touches as smoothly as you'd want. Therefore, remove the screen protector and check out if it makes any difference.
Reboot your iPhone X, 8/8 Plus
Many a time, a simple restart can do the job for you. But the reason why I have suggested to force restart is that it's able to flush out bad bits that tend to get stuck at times.
On an iPhone X, iPhone 8, and iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
Once your iPhone has restarted, there is a high possibility that the touchscreen will begin to work again. If you find it not being as sensitive as required or it is not functioning consistently, follow the four below-mentioned tricks.
Try Adjusting The 3D Touch Sensitivity
iOS allows you to adjust 3D Touch sensitivity. You get three options to choose from—Light, Medium and Firm. Light sensitivity reduces the amount of pressure required, while firm increases it.
Step #1. Tap on Settings → Tap on General.
Step #2. Tap on Accessibility → Tap on 3D Touch.
Step #3. Then, drag the slider to the far left.
Now, force reboot your device.
If the touchscreen returns to the normality, wonderful! If not, try next trick.
Delete and Update/Reinstall the Ill-functioning Apps
At times, the touchscreen doesn't seem to work on a particular app. If it's the case, update the app. Simply head over to App Store → Updates and then find out the app and hit the Update button next to it.
After you have updated the app, launch it. Touch screen should work properly now. But if it's still frozen, delete the app and reinstall it. Just touch and hold on the app and when it enters edit mode, tap on the “X” button. Then, tap on Delete to confirm.
Reset All Settings
The one trick that has worked on many occasions in resolving annoying issues like the freezing of the iPhone is resetting the device to factory default. Of course, it's a bit drastic step as you won't require it on many occasions but when you are stuck with a stubborn issue like this one, there is no harm in giving it a try.
Simply open Settings app → Tap on General → Scroll down and Tap on Reset → Tap on Reset All Settings and confirm.
Clean Up Your Device
If your device is cluttered, it will refuse to function properly. The muddle would cause the battery to drain rapidly and even force the device to get stuck randomly. Hence, clean up the junk files and all the mess hogging storage on your iOS device. Jump over to our quick guide to clear the cache and optimize your device to deliver better performance.
Update Your iPhone
It's better to keep your device up to date for two main reasons: to have more security and make the device run smoothly. That's why Apple always suggests you upgrade to the new version of the iOS as soon as it's available. Open Settings app → General → Software Update and then download and install the update as usual.
Restore Your iPhone As New
Haven't got the solution as yet? It's time to take even longer route and restore the device and set it up as new. But before going for the radical step, I would suggest you back up your device using iTunes so that you will remain on the safer side of the stream in case of any mishap.
Note: You can't restore your device if Find My iPhone is turned on. Hence, make sure to disable it first. Open Settings app → Apple ID banner → iCloud → Find My iPhone and turn it off.
Step #1. Connect your iPhone to your computer.
Step #2. Now, select your device from the top left menu.
Step #3. Click on Back Up Now.
And once it's been successfully backed up. Hit the Restore iPhone button and confirm.
If the problem continues even after you have set up your device as new, try restoring it via recovery mode. Agreed, it's the painful process. But I'd suggest you not to leave any stone unturned. This tricked has clicked for me a couple of times. I hope it does the job for you as well.
Head over to this complete guide to restoring iPhone X, iPhone 8/8 Plus in recovery mode.
If Nothing Is Working…Contact Apple Support
If none of the above-mentioned solutions are working, the touchscreen of your device might be broken or damaged. It may have been affected due to nasty drops or bumps. Even sharp scratches may render it unresponsive. If you are staring at such possibilities, it's time to contact Apple Support.
If the touchscreen of your device is not damaged, you will be able to easily resolve the issue. Having experienced the problem on several times, I can say it with confidence. Let us know your feedback and the trick that got the job done for you.
You might want to refer these posts as well:
- Face ID Not Working on iPhone X
- Tips to Avoid Burn-in Issues on iPhone X
- How to Fix Wi-Fi Issue in iOS 11 on iPhone or iPad
- How to Fix Screen Recording Not Working Issue in iOS 11