Is your iPhone 7/7 Plus touchscreen turned unresponsive? Needless to worry too much about it as you can easily troubleshoot this issue.
So, what could cause the touchscreen to freeze? Well, there could be several reasons for it. As for instance, it could be the poor screen protector, piled up the cache or even some ill-functioning apps. Check out these solutions to fix the frozen touchscreen on your iPhone 7 or 7 Plus.
How to Fix iPhone 7/7 Plus Touchscreen Unresponsive
- Always make sure your fingers are clean and dry as sweat or liquid won't let touchscreen function properly.
- If the screen protector has been marred with a number fingerprints and scratches, it won't function properly. Remove the screen protector, clean the screen with a soft cloth. Then, check out if the touchscreen is working as usual. (best iPhone 7 screen protectors, and best iPhone 7 Plus screen protectors)
- Are there some apps in which you often face touchscreen unresponsiveness issue? If yes, you need to uninstall those apps and reinstall them.
- Do you use your iPhone wearing gloves? If yes, try to remove them while using your phone as they may not have been designed to work with touchscreen.
- Try adjusting the 3D Touch sensitivity. Settings → General → Accessibility → 3D Touch. You have three options to choose from—Light, Medium and Firm. While light sensitivity decreases the amount of pressure required, firm increases it.
The easiest way you can fix touchscreen freezing issue is just by rebooting your device. Though it may not work all the time, you shouldn't fail to give it a try.
Simply hold the ON/OFF button and volume button at the same time for about ten seconds until you see Apple logo on the screen.
Scenario #1. Assuming that your iPhone touchscreen is completely unresponsive
Solution #1. Restore Your iPhone As New
If the touchscreen of your device doesn't respond to the touch at all and seems to be completely frozen—even after following all the solutions mentioned above, restore it using iTunes.
Note: If you have enabled Find My iPhone on your device, you will first have to erase your device from Find My iPhone via iCloud to be able to restore it using iCloud. If you haven't enabled it, directly restore your device as new. Don't forget to backup your device to ensure all of your data remains safe.
Step #1. Go to icloud.com on your computer.
Step #2. Now, you need to login using your Apple ID and password. Then, click on “Find iPhone.”
Step #3. Next, click on “All Devices” at the top center.
Step #4. Next up, select your iPhone which touchscreen is frozen—from the list of devices (if you have more than one iDevices.)
Step #5. Now, click on Erase iPhone to remove it from Find My iPhone.
Step #6. Connect your iPhone to the computer and launch iTunes → Choose your device from the top menu.
Step #7. Click on Restore iPhone and confirm.
Scenario #2. And if your iPhone's touchscreen becomes unresponsive occasionally then go on with the following solutions
Solution #2. Reset Your iPhone
Try resetting your iPhone 7/7 Plus to factory settings. It may sound to be a bit radical, but this trick can work in troubleshooting the problem. Resetting won't delete any media or data of your device, it will simply wipe out all the existing settings and login details.
Settings → General → Reset → Reset All Settings.
Solution #3: Clean Up Your iPhone
If you haven't cleaned up your iPhone for a while, the piled up junk files might be playing the devil's role and making life difficult for your device. It would be better to clear up all the stored cache, cookies, documents and data. It might also help the touchscreen in functioning properly. Head over to this complete guide to clean up documents and data on your iPhone.
Solution #4. Restore Your iPhone in DFU Mode
DFU (Device Firmware Update) mode enables your iOS device to communicate with iTunes even without activating bootloader. Most importantly, you can restore your device from any stage using this mode.
The reason why I recommend you to restore your iPhone in DFU mode is that it's known to fix complicated issues like the unresponsiveness of iOS device. Make sure to back up your device first before going for the kill.
Head over to this easy guide to restore your device in DFU mode.
Solution #5: Contact Apple
If the touchscreen of your device continues to be a headache and is not functioning at all even after trying out all these solutions, you need to contact Apple for help.
Hopefully, these tricks have fixed your frozen touchscreen. Having tried these solutions on quite a few occasions in troubleshooting the unresponsive touchscreen on iPhone and iPad, I firmly believe they can stand up to your task in getting the job done in the right way.
If I have missed mentioning any important trick, do let me know that in the comments below.
You may want to check out these troubleshooting guides as well: how to fix iPhone 6/6 Plus touchscreen unresponsiveness, how to fix iPhone stuck at Apple logo, and how to remove iCloud activation lock.