Facing microphone issue on your iPhone 7/7 Plus running iOS 11.3 or later? You are not alone to have run into this roadblock. Luckily some possible solutions can fix the grayed out speaker button on your iOS device.
“In an internal document distributed to Apple Authorized Service Providers this week, obtained by MacRumors, Apple said affected customers may experience a grayed-out speaker button during phone calls. The issue may also prevent affected customers from being heard during phone calls or FaceTime video chats.” – MacRumors
Before we start:
- As per reports, affected customers experience grayed-out speaker button during phone calls. The issue prevents them from being heard during phone calls or FaceTime video chats. Follow the below-mentioned solutions to resolve the problem. (Start with the first and go ahead only when it doesn’t work.)
- Make sure to disconnect or power off any Bluetooth headsets or other audio accessories connected to your device. Open Settings app → Bluetooth → tap on the “i” button next to the Bluetooth accessory → tap on Forget This Device and confirm.
- Ensure that microphone and iSight mic is not being blocked by your fingers while holding the device or recording video.
- Try removing screen protectors, films, or cases that cover the microphone, iSight mic, or iPhone receiver.
- Besides, make sure to clean any debris from the microphones or iPhone receiver.
- To check out if there is an issue with the microphone and not your cellular connection or the app, launch Voice Memos and tap the record icon. Now, speak anything into the microphone. Then, tap the play icon to play the recording. If you hear the voice, it means your microphone is fine. In case, you can’t hear the voice, the cellular connection or the app you are using may be at fault.
- If you face this issue while using any particular app, try updating it. (App Store → Updates tab). If that doesn’t work, delete the app and reinstall it. Moreover, ensure that it has the access to your device mic: Settings → Privacy → Microphone → turn on the switch next to the app.
iPhone 7/7 Plus Microphone Not Working: Tips to Fix
Force Reboot Your iPhone
Hard reset your iPhone. If the issue due to some miscellaneous glitch, it might get the work done for you. To force restart your iPhone 7/7 Plus, press and hold the side button and volume down button at once until Apple logo appears on the screen.
Downgrade from iOS 11.3 to iOS 11.2.x
If none of the above tricks have helped you in fixing the issue, downgrade your device to the previous version. The issue seems to be only on iOS 11.3 or later. Hence, going back may click for you. And as soon as Apple release a proper fix to this problem, you can update your device so that you can continue to use all new features.
You need to download an IPSW file of the iOS version you want to downgrade.
Your computer must have the latest version of iTunes installed.
Step #1. First off, head over to https://ipsw.me/ to download the IPSW file of iOS 11.2.x on your computer. Make sure to choose the right file for your specific iOS device.
Step #2. Now, you need to disable Find My iPhone on your iPhone. To do so, open Settings app → Apple ID banner → iCloud → Find My iPhone → turn it off.
Next, connect your iPhone to your computer. Then, launch iTunes and select iTunes at the top left menu.
Note: If you don’t have the latest backup of your device, make sure to back it up. Simply hit the Back Up Now button.
Step #3. Next up, you need to click on the Restore iPhone button with the help of a special click.
- On your Mac: you have to hold alt/option when you click the Restore iPhone.
- On your Windows PC: You need to press Shift when clicking the button.
Step #4. Now, locate the iOS 11 file you downloaded a short while ago and select it. Then, click open.
Step #5. When asked, select to erase and restore your iPhone. Finally, hit Restore to start the process.
That’s done! Now, let your device be restored. Your device may restart several times during the process. Don’t bother about it.
Once the process is completed, you will have downgraded to your desired iOS version. Now, go ahead and restore from an iCloud or iTunes backup.
Schedule an appointment with an Apple Authorized Service Provider
No luck yet? Schedule an appointment with an Apple Authorized Service Provider or with the Genius Bar at an Apple Store.
According to reports, if an affected iPhone 7 or iPhone 7 Plus is out of warranty, the service providers can request an exception for this particular issue. Though the document does not mention if the repair will be offered free of charge, given the unusual circumstances, Apple may provide the service without any charge.
Step #1. Go to Contact Apple Support page and select iPhone.
Step #3. Select Unable to Hear Through Receiver or Speakers.
Note: If you don’t see the option (Unable to Hear Through Receiver or Speakers), select The Topic is Not Listed and then describe your issue. Next, hit Continue.
Step #4. Next, click on Built-in Speaker and select Bring In For Repair.
Over to you:
Let us know which one of the above solutions clicked for you. Plus, if you know any other trick to resolve this issue, do share it down below in the comments.
You might want to refer these posts as well:
- Wi-Fi Not Working in iOS 11
- How to Improve iOS 11 Battery Life
- Bluetooth Not Working in iOS 11
- Screen Recording Not Working in iOS 11