iPhone 6s and iPhone 6s Plus are undoubtedly gem of a technology. There is no other smart phone in this segment that can beat the performance and usability factor. But there are always some or the other minor issues with any tech device.
Same is the case with iPhone 6s and iPhone 6s Plus; many users have reported that their touch becomes unresponsive at times. This mainly occurs when you unlock your device. Apart from that, there are possibilities that some of the apps might have been a villain.
How to Fix Unresponsive Touch Screen of iPhone 6s/6s Plus
Clean your screen
This is one of the primary reasons for unresponsive touch screen. Any oily substance can easily make your screen unresponsive. Just check the display of your iPhone 6s / 6s Plus with different angle under sunlight. To make sure, better clean your iPhone screen thoroughly with a clean cotton cloth. If you find your screen is completely clean and this does not resolve the issue, keep reading below for other solutions.
One of the options is to force restart your iPhone 6s or iPhone 6s Plus. Mostly this should resolve the issue of unresponsive touch screen. To force restart, just press the sleep /wake button along with home button; keep holding both until you see the Apple logo on your screen. If your problem is unresolved even after force restarting your iPhone, you should try other solutions given below.
Backup and Restore using iTunes
If force restarting your iPhone does not solve the issue, you can try another method of taking backup of your data and restoring the same via iTunes. Just follow the steps below:
Step #1. Turn off “Find My iPhone” on your device.
Step #2. Connect your iPhone to your computer using USB cable and open iTunes.
Step #3. Make sure to select “This Computer” under automatically backup → Click on Back Up.
Step #4. Once the backup process is completed, restart your iPhone.
Step #5. Once your iPhone turned ON, open iTunes and click on Restore Backup.
Step #6. Wait till the process is complete, then unplug your iPhone and restart it.
Setup your iPhone as New
If backing up and restoring does not work, then you can give it a try to start from scratch. But before proceeding to factory reset, make sure you have backed up your iPhone else there is no way to restore your data. Just follow the steps below on how to factory reset your iPhone.
We will follow the procedure using iCloud, as the touch is not responding there is not possible option to do it from iPhone itself.
Step #1. Open iCloud from your Mac.
Step #2. Login with your Apple ID and password.
Step #3. Once you are logged in, click on “Find My iPhone”.
Step #4. Now click on “All Devices”.
Step #5. Select the iPhone you wish to erase from the list. (In case you have multiple Apple devices setup under same Apple ID)
Step #6. Once you click, you will see the exact location of your iPhone. Alongside, there will be a small pop-up with different options; one of them is “Erase iPhone”, click on that.
Step #7. You will be prompted if you want to confirm the operation. Simply click on “Erase”.
By this, the process of resetting your iPhone will be started.
Please note: You will need your iPhone connected with internet in order to complete this process. Also, you should have enabled Find My iPhone in iPhone. Otherwise, this process won’t be able to help you.
Now connect your iPhone to iTunes and Click on Restore iPhone.
Even this does not resolve your issue, there is just one last option – that is to call the Apple support or visiting the nearest Apple service center.