Sponsored Links

After you update your iDevice to iOS 7, the first time you connect the iPhone/iPad to your computer, you get a “Trust this computer” message. You press “Trust” and the iPhone/iPad connects and charges.

But for many users, this message keeps coming up every time you connect the iDevice even after having “trusted” the computer already. If the message appears on loop, this article is for you.

Sponsored Links

We haven't been able to figure out where the exact problem is but it is only happening in iOS 7. Sometimes, I doubt it's a cable issue (this happens more often with users who are using duplicate cables instead of authentic ones) but that isn't a concrete thing. Sometimes, it looks like an issue with iTunes update.

How to Stop Trust this Computer Message in iOS 7

Whatever it is, here are some things you can try to fix the issue.

1. Update iTunes

Sponsored Links

One of the first things you are going to try is updating iTunes. Like I said before, this isn't a “sure” solution to the message loop but in some cases, this has fixed it. So begin by updating iTunes. Also, if you use any other Apple-related software, update that too. Certain mobile-related services are linked to software and the only way to update these services is by updating the software.

Sponsored Links
Developer: Dhvanesh Adhiya
Price: Free+

2. Repair Apple Mobile Device Support

  • On your Windows PC, open Control Panel.
  • Click on “Uninstall a Program”
  • From that list, find Apple Mobile Device Support
  • Click on “Repair” and let Windows try to repair the software.
  • Once this is done, try rebooting your computer before plugging in your iPhone or iPad again.

3. Disable Apple Device

This is a method with one big problem: this will not let the computer “detect” and connect the iDevice but will charge the iDevice nevertheless. What this means is that you won't be able to do sync or other data-transfer jobs with the iPhone/iPad when you follow this step. Proceed with caution.

  • Connect your iPhone/iPad
  • Head over to the Control Panel
  • Click on Hardware & Sounds
  • Click and open Device Manager
  • In the Device Manager window, you should see a listing that has the name of your iDevice
  • Right click on iDevice's name and click on Properties
  • Click on the Hardware tab and then click on Properties
  • Go to the Driver tab
  • Click on Disable
Sponsored Links

As I said, the problem with this method is that this will disable data transfer (sync). But it is known to disable the “Trust this computer” message loop.

Previous articleHow to Turn off Cellular Data for Specific Apps in iOS 7 on Your iDevice
Next articleHow to Improve iPad Air Battery Life to Get More Juice out of Your iPad Air

Dhvanesh Adhiya is our editor-in-chief and reviewer who takes care of iGeeksBlog.com. He is passionate for wonderful apps that change the way your iPhone interacts in your life.

  • B. Richards

    How do I eliminate the trust this computer message when my iDevice connects to an Ubuntu host running Windows via virtualization. Meaning that if I follow the above instructions for windows/iTunes I would have to first go into VMware Workstation’s settings for each Windows machine, proceed to USB Controller section in the Hardware tab, check the option for “Show all USB input devices,” boot the selected windows guest machine and then do the above procedure. However I would still have to choose to connect the iDevice to the guest and disconnect from the host, then the “trust this computer” message would only disappear while the iDevice is connected to Windows. When I connect the iDevice to the Laptop without having windows running meaning I just want to charge the iDevice or browse the text files or images that Linux has been granted permission to view/display by Apple if and only if the end user authorizes the connection.

    In other words I would like my iPhone to permanently trust my Linux laptop by identifying a unique characteristic of my laptop as if it were a signature of my machine and based on that the iDevice recognizing that this machine is allowed access.

  • Me

    This is a security feature to prevent computers from automatically downloading content from your phone.
    Simple fix in Windows:
    1. Plug your phone into your computer.
    2. Open Control Panel
    3. If you are viewing by category, click on “Hardware and Sound”, the “AutoPlay”. If you are viewing by icon, just click “AutoPlay”.
    4. Scroll down to the bottom and find your iPhone/iPad.
    5. In the dropdown select “Take no action”.
    6. Click the Save button.

    • JOhn

      Doesnt work

  • Willy

    Loop continues with iOS 8 too.

    • Dr. Mike Wendell

      Yup, was going to comment on that as well. Running 8.2 on my iPod Touch.

  • empire

    my iphone is completely disable and I do not have the computer that my iphone is sync to … when I plug it into iTunes the trust screen comes up by I cannot put in my passcode because it is disable…How do I get back into my phone with out losing all my data? iphone 5 ios 8

  • Kari

    unfortunately, this doesn’t help me, since i’m being forced to use Linux Mint (16/Petra) via LiveCD >>;
    thankfully, this rarely is an issue since i rarely leave my iphone unlocked when i leave it to charge. ><;

  • Facebook User

    I used the solution #2 above to fix the Trust issue with my 4S Iphone. The I07 update has not been a friendly update. It has screwed up stuff while improving a few things. I am not techno savy and it takes forever for me to learn the miserable little things.

  • SDC in Vancouver

    This is not a valid solution for this incredibly annoying problem! Reason? I am using the latest version of Ubuntu and plugging my iPhone 5 brings up this “trust”/”don’t trust” nonsense! Obviously, nothing above is useful.
    BTW, Ubuntu is also in some ridiculous loop, with the pop-up message that states the iPhone is locked! I just want to charge my phone! Grrr

    • Yeah. One of our systems runs on Ubuntu and on that, we havent been able
      to get this sorted. However, you can get out of the loop. On the iPhone
      press ‘Don’t Trust’ and on Ubuntu, press Esc (or cancel) when the error
      dialog box pops up.