We have a lot of things available on iTunes and it should not come as a shock if you accidentally purchase a wrong app from the Mac App Store. The probability of purchasing a wrong app is low, but still it happens. Or, what if the app you purchased isn’t functioning the way it was advertised to? What if there are bugs in the app? Well, for these big questions we have a small answer, just request a refund!
It’s okay to know that not all apps have a refund policy and it obviously depends upon your case. If your case is genuine, your credit card charges will be reversed and the app will be removed from your account. The only problem is that the process isn’t very much welcoming and straight forward. So, here we have a step-by-step guide that explains how you can return apps purchased from the Mac App Store and request a full refund.
Request Refunds for Mac Apps Purchased from iTunes
The very first thing that you need to keep in your mind is that you can only request a refund for apps which have been purchased in the last 90 days. If you pass, move on to the steps below.
- Open iTunes on your Mac and navigate to iTunes Store → View Account.
- Scroll down and under the Purchase History section click on See All to see all your past purchases.
- Click on the Report a Problem.
- Now, click the Report a Problem link against that app that you are looking to refund.
- On the next step specify the details and reason for the refund.
- If the app was purchased by mistake, choose “I didn’t authorize the purchase” and if you’re not satisfied with the app, choose “Item functions but doesn’t work as expected.”
- Click on Request Refund.
On the off chance that the app is not eligible for an immediate refund, you’ll be contacted via email within 48 hours. Generally the refund is processed within a week, but depending on other conditions it might take a while. There are chances that you’ll not get a refund if Apple considers your case fake. But we assure you that they will help you resolve the problems.
Have you ever tried to get a refund from Apple? Were you successful? Shout off in the comments below.