How to Request A Refund for Mac App Store Purchase

We have a lot of things available on iTunes and it should not come as a shock if you accidentally purchase a wrong app from the Mac App Store.

The probability of purchasing a wrong app is low, but still, it happens. Or, what if the app you purchased isn’t functioning the way it was advertised to? What if there are bugs in the app? Well, for these big questions we have a small answer, just request a refund!

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It’s okay to know that not all apps have a refund policy and it obviously depends upon your case. If your case is genuine, your credit card charges will be reversed and the app will be removed from your account.

The only problem is that the process isn’t very much welcoming and straightforward. So, here we have a step-by-step guide that explains how you can return apps purchased from the Mac App Store and request a full refund.

How to Request Refunds for Mac Apps Purchased from iTunes

The very first thing that you need to keep in your mind is that you can only request a refund for apps which have been purchased in the last 90 days. If you pass, move on to the steps below.

Step #1. Open iTunes on your Mac and navigate to iTunes StoreView Account.

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Open iTunes on Mac and Navigate to iTunes Store

Step #2. Scroll down and under the Purchase History section click on See All to see all your past purchases.

View App Purchase History on Mac

Step #3. Click on the Report a Problem.

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Report a Problem in Mac App Store

Step #4. Now, click the Report a Problem link against that app that you are looking to refund.

Report Problem to Get Refund from Mac App Store

Step #5. On the next step specify the details and reason for the refund.

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Step #6. If the app was purchased by mistake, choose “I didn’t authorize the purchase” and if you’re not satisfied with the app, choose “Item functions but doesn’t work as expected.”

Step #7. Click on Request Refund.

On the off chance that the app is not eligible for an immediate refund, you’ll be contacted via email within 48 hours. Generally, the refund is processed within a week, but depending on other conditions it might take a while.

There are chances that you’ll not get a refund if Apple considers your case fake. But we assure you that they will help you resolve the problems.

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Have you ever tried to get a refund from Apple? Were you successful? Shout off in the comments below.

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Dhvanesh Adhiya
Dhvanesh Adhiya is the founder and editor-in-chief who takes care of audio, visual, and textual contents uploaded on He is passionate about wonderful apps that change the way your iPhone interacts in your life.
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