A few users tell us that after updating to latest iOS versions from older ones, apps are getting lost. Even with an iTunes backup, this problem appears to be bothering a lot many people.
While we're not exactly sure as to what causes the problem, but there is an easy solution that does work. That's precisely what we'll take a look at in this post.
iCloud Backup / Restore
One of the earliest solutions is to restore your iPhone not via iTunes but through iCloud. Suppose you've got things backed up to iCloud, you might want to restore your iPhone/iPad through iCloud. Most users are still fond of iTunes backup so they generally tend to restore their updated iPhone via iTunes.
This is what usually ends up in apps going “awol.”
When you update your iPhone, try to restore it via iCloud. This might fix the trouble. What if you restored already (via iTunes) and the apps are missing? Hit Reset Everything and restore via iCloud.
iTunes Restore Purchases
This works good. When you find that apps don't appear even in iTunes or if the sync doesn't really put all apps into the iPhone, you might want to head over to the “Purchases” section (under Quick Links) in iTunes store. You'll find the apps you've already downloaded via the App Store here.
Download the apps and you can then sync them to the iPhone. This way, the apps will be back on the iPhone.
Perhaps, if nothing works, you'll have to individually download all the apps. I know this is bad but this option works like a charm although it's tedious and no fun. To ease things, however, Apple does show you the apps that you've already installed.
- Go to the App Store
- Now tap on Updates
- Tap on Purchased
- Tap on “Not on this iPhone“
- Install the apps that you want.
Arguably, this is a lengthy process but this definitely ensures that all your apps are back.
And oh, do note that if the app isn't compatible with the firmware you just updated, you might not see the app getting downloaded or if it does get downloaded, you might run into trouble using the app.