Users who have contacted Apple support have been told to update their Apple device to take the leap to the latest version of iOS. We will update this page as soon as we have detailed report on this issue. In the meantime, check out below possible methods to fix “FaceTime Not Working” issue on your iPhone running iOS 9 or later.
Quite a lot of users have reported FaceTime issues (both over Wi-Fi as well as over 3G/4G).
Some are pretty basic – where it's just a problem with the accounts or passwords – while some go beyond that. Issues with Wi-fi, with Apple's servers, with router configurations etc. can all be a problem. As of this writing, Apple servers seem to be fine and there is no indication of any issues at that end.
We take a look at possible solutions, troubleshooting and bug fixes that will help you overcome problems of FaceTime not connecting on your device.
Content At a Glance:
- Device Compatibility
- Data Plan Compatibility
- Turn on Airplane mode
- Fixing iOS WiFi Issues
- Re-activating FaceTime
- Resetting all settings
When Apple announced FaceTime over Cellular Data, there was a catch: the option was available only for selected devices. Make sure your device is eligible for FaceTime feature.
Data Plan Compatibility
Although Verizon and Sprint have absolutely no qualms about letting you do FaceTime over 3G/4G networks, AT&T is being somewhat crazy. Only new users with the Shared Data plans are eligible to use FaceTime over 3G on AT&T's network.
If you are an existing customer of AT&T but are not on the Shared Data plans, you will need to check out with your service provider if your data plan lets you use FaceTime over Cellular data.
Toggle Airplane Mode
At times, there are possibilities of some issues with network connection. Trying toggling ON Airplane Mode from Settings app, and turn it back OFF after few seconds. Doing this will refresh your network, whether it is Wi-Fi or Cellular Data.
Wi-Fi issues can be woeful and can cause a lot of FaceTime issues. Inconsistent/unstable Wi-Fi network, incorrect router settings that prevents your iPhone from connecting to the Wi-Fi can lead to call failures in FaceTime.
To fix Wi-Fi issues in iOS 9, here’s what you can try.
Signing out of FaceTime and logging in again can also help you fix FaceTime problems that are probably caused due to account authentication. To do this:
- Open Settings → FaceTime
- Disable the switch.
- Re-enable/turn on the switch after a few minutes. You should see the ‘waiting for activation…' sign.
- After FaceTime is activated, you should see the Apple ID field. Tap on it and then tap on Sign out.
- Now, re-login by tapping on Use your Apple ID for FaceTime.
According to one of the user on Apple Forums, resetting all settings has solved the issue of FaceTime not working. There were many other comments vouching for this fix. In order to reset all settings, go to Settings → General → Reset → Reset All Settings.