Apple’s iPhone X series was introduced with TrueDepth camera that allowed unlocking iPhone using the Face ID feature. However, there are a number of users complaining that they were presented with a message that said “Face ID has been disabled” on their iPhones.
If you are one of those users, this post is worth giving a read. Though Apple has confirmed there is a hardware issue with the TrueDepth camera; there are high chances it is just a software glitch on your particular device. The troubleshooting tips are quick and easy, worth giving a try before you visit the Genius Bar. Let’s have a look.
How to Fix “Face ID has been disabled” issue
Solution #1: Hard restart your iPhone
To overcome most of the software glitches, hard restarting the iPhone usually solves the issue. Try giving this tip a shot and see if you get your Face ID working again.
Hard Reboot your iPhone X, XS, and XS Max:
- Press and release the volume up button.
- Press and release the volume down button.
- Press and hold the side button until the screen turns off and back on. Release the side button after the Apple logo appears.
Now check if the Face ID is working. If not, follow one more fix given below.
Solution #2: Reset All Settings
After buying a new iPhone, we all play with it and tweak it to match our requirements. You may have messed up with settings, and this may be the root cause of the problem. Try resetting all settings and restart your iPhone. To do so, follow these steps:
Settings → General → Reset → Reset All Settings
Resetting all Settings will automatically restart your iPhone, and you won’t need to do it manually. After the device has rebooted, configure Face ID again and see if it is working. If not, then we are getting out of options.
Solution #3: Get the Genius help
As mentioned at the beginning of the post, the issue is well known and also acknowledged by Apple. It is time to book an appointment with Apple and visit the Genius Bar to get it diagnosed. The issue is most likely to be hardware based, rather than a software glitch.
That’s all, mate!
Above troubleshooting tips are enough to find whether the Face ID issue is merely a software glitch or a hardware issue. If it was just a software glitch, it may have resolved by resetting all settings. But if it does not, there’s no need to backup and restore your iPhone as new; because it is most likely to be a hardware malfunction.
You may also like to explore:
- Face ID Not Working on iPhone X Series? Solutions to Fix the Issue
- How to Quickly Unlock iPhone X, Xs, Xs Max, and XR with Face ID After a Failed Attempt
- How to Manage Face ID-Access for Specific Apps on iPhone X Series
- How to Sign In To Apps with Face ID on iPhone X, Xs, Xs Max, and XR
Do you have any other tip for fellow iPhone X series user to resolve the Face ID disabled issue? Help them out by sharing the solution in the comments, on Facebook, Twitter, and Telegram. Also, make sure to download our iOS App on your iPhone and iPad.