As per reports, quite a few users are unable to set up HomePod due to HomeKit and Wi-Fi related issues. Error 6722 or a blank white screen when setting up HomePod is said to be the most common issue.
The setup issue seems to be caused by bugged HomeKit setup. Though there might be other culprits as well. We have tried to look into all the possible villains that might be preventing you from setting up your HomePod and mentioned solutions that could come handy in troubleshooting the problem. So, don't waste time anymore, try them out and let us know which one clicked for you!
How to Fix Error 6722 or the Blank White Screen When Setting Up HomePod
Before we move ahead:
- Make sure your iPhone or iPad is running iOS 11.2.5 or later.
- You must have iCloud Keychain enabled on your iOS device. Settings → Apple ID banner → iCloud → Keychain → iCloud Keychain.
- Two-factor authentication must be set up for your Apple ID as well.
Turn Off/ON Wi-Fi and Bluetooth on Your iOS Device
A simple trick you can try to get rid of this problem is to turn off/on Wi-Fi and Bluetooth. Go to Settings → Wi-Fi/Bluetooth and disable them. Then, restart your device. Next, turn on the Wi-Fi and Bluetooth switches.
Let Home App To Load For 30 Minutes Or Longer
If you have properly taken care of all the basic requirements and still see “Loading Accessories and Scenes,” Apple suggests to let Home app to load for 30 minutes or longer until an option to erase and reset app appears.
Though it's really frustrating to wait for so long to get the erase option, it’s worth following the advice. Hence, be sure to leave the app open until the reset menu comes up.
Reset Your HomePod Manually
If the first trick didn't work, try resetting your HomePod manually.
Step #1. Unplug the HomePod and then plug it back in.
Step #2. Press and hold the top of HomePod.
Now, the white spinning light will turn red. You need to keep pressing until you hear three beeps.
Check Out the Wi-Fi Connection
You need to have a strong Wi-Fi connection while setting up the smart speaker. Poor Wi-Fi connection might be obstructing the setup process. Additionally, be sure that your iOS device is connected to a WPA/WPA2 Personal Wi-Fi network.
The smart speaker is not compatible with public or subscription networks with sign-in requirements. It also doesn't work with enterprise-style deployments, using 802.1x.
Jump over to this complete guide to resolve Wi-Fi issue in iOS 11 or later.
Sign out of iCloud and Sign in Back
This trick has worked for some users. Therefore, you shouldn't leave this stone unturned.
Step #1. Open Settings app on your iOS device.
Step #2. Tap on Apple ID banner.
Step #3. Tap on Sign Out and enter your passwords.
Then, reboot your iOS device and then sign in to your iCloud account.
Reset HomeKit Accessories
No luck as yet? It's time to take some hard decision and reset your HomeKit accessories.
Step #1. Open the Home app on your iOS device and tap the Home tab.
Step #2. Now, tap on the tiny arrow at the top right corner.
Step #3. Next, you need to scroll to the bottom and tap on Remove Home.
Step #4. Next up, tap on Delete to confirm.
Note: In some cases, you might require resetting each of your accessories. To do so, look for a button on the accessory. For more help, you can check out the manual, or contact the manufacturer.
Hopefully, you have been able to resolve the setup issues on the speaker by following the above solutions. Which one of them clicked for you?
If none of them was able to resolve the issue, contact Apple Support for help.
You might want to read these posts as well:
- HomePod Not Responding
- HomePod Setup Failed 301003 Error
- Bluetooth Not Working on iOS 11
- Handoff Not Working on iPhone and iPad