The tech support scams happen the world over! I have heard enough of Windows tech support scams in the past, but haven’t heard anything happening on similar lines involving iPhone users! Have you?
Well, the iPhone users are at risk whilst the new phishing scam emerges from the area of tech support.
The news surfaced when Marjorie Stephens, CEO of BBB briefed in detail about the new iPhone scam. She further added, “The scam was so realistic that even a BBB executive was nearly fooled.” With this, you can imagine the way these scammers are working on a professional level to fool customers.
Marjorie stressed on the word Trusty iPhones to indicate that anybody owning an iPhone can be fooled. So beware, you might be the next one to get scammed! Let’s now look into the modus operandi of this phishing scam.
New Scam Involving ‘trusty iPhone’ Revealed
Marjorie lists below exact steps on how the scam works and we reproduce it for our readers benefit with a caution – Beware!
You get a call from “Apple Inc.”, at least, that’s what your caller ID says. Scammers are able to spoof the legitimate phone number for Apple (1-800-MYAPPLE) and leave you a pre-recorded message saying that there’s a serious threat to your phone or computer. They may say that Apple’s servers have been compromised and your information is at risk, or they may call and say that your iPhone itself has been compromised. Either way, many consumers have taken the call seriously and believed the convincing scammers.
Next, the con artists ask you to ‘Press 1’ for customer service, or in some cases, they give you a different call back number. The phony customer service rep will claim that you are at extreme risk and need to act immediately. This is a common theme among a multitude of scams, creating a “crisis” that demands your immediate response.
Once they have you hooked, the scammers will ask for access to your personal or payment information so they can “fix the problem.” Once they get what they want, you’ll never hear from them again. They’ll either block your number or simply stop answering.
BBB offers the following tips to shield yourself from this scam. Keep in mind that Apple will never call you individually about a widespread data breach.
How to Protect Yourself from Tech Support Scams
- Don’t trust your caller ID. Even if it says a reputable company is calling, keep in mind that caller ID is easily faked.
- Contact customer service directly. If you receive a call you are unsure about, look up the customer service number on the company’s official website. Call that number to confirm whether there really is an issue.
- Never give personal information to strangers. Never disclose your full name, address, Social Security/Social Insurance number, banking information, or other sensitive information to strangers, especially someone who called you unsolicited.
Marjorie also listed a few other phishing scams like calls, texts or emails:
- Claiming you won a prize/sweepstakes.
- Threatening punishment if action isn’t taken.
- Telling you to go to a website and download something.
- Saying they need to remotely access your computer to fix a virus.
She advises in the end that if you receive an unsolicited call, don’t take the bait, hang up immediately. To report a phishing scam, visit BBB’s Scam Tracker.
Have you come across this phishing scam or have you heard of someone getting scammed in this way? As a loyal reader of iGeeksBlog, I personally urge you to share this news so that no one in the world using the iPhone is scammed in this way! Stay safe folks!