Quite a lot of users have reported issues with FaceTime (both over Wi-Fi as well as over 3G/4G).
Some are pretty basic – where it’s just a problem with the accounts or passwords – while some go beyond that. Our routine checks did reveal that the iOS 6 WiFi issue is one of the main culprits. (Note: Apple’s update with iOS 6.0.1 and 6.0.2 hasn’t really solved this issue en mass)
We take a look at possible solutions, troubleshooting and bug fixes that will help you overcome FaceTime issues on your device.
- Device Compatibility
- Data Plan Compatibility
- Fixing iOS 6 WiFi Issues
- If Nothing Works
When Apple announced FaceTime over Cellular Data, there was a catch: the option was available only for iPhone 4S, iPhone 5 and the new iPad (3rd gen). So, if you have an iPhone 4, upgrading to iOS 6 or 6.0.1 will not provide you an option to use FaceTime over Cellular data. You need compatible devices.
Of course, jailbreaking your iPhone lets you download FaceBreak or other similar tweaks which enable FaceTime over cellular data in iOS 5, 5.1 etc.
Data Plan Compatibility
Although Verizon and Sprint have absolutely no qualms about letting you do FaceTime over 3G/4G networks, AT&T is being somewhat crazy. Only new users with the Shared Data plans are eligible to use FaceTime over 3G on AT&T’s network.
If you are an existing customer of AT&T but are not on the Shared Data plans, you will need to check out with your service provider if your data plan lets you use FaceTime over Cellular data.
WiFi Issues in iOS 6
Of course, this is one of the most serious issues we have been facing with iOS 6. Most users who have upgraded to iOS 6 are facing a lot of Wi-Fi issues. People who had been using FaceTime over Wi-Fi without a trouble are now unable to have a decent connectivity over FaceTime. This is one of those problems that drive you crazy.
We have been covering a lot on this of late. A lot of solutions and fixes are available that you can try.
If Nothing Works
Downgrading would be the last option if reset, restore, backup and all that stuff doesn’t work for you. There is information on downgrading to iOS 5.1.1 for iPhone 4 at the moment. You can try that to get back proper WiFi so FaceTime isn’t going awry.