Is FaceTime Not Working on iPhone or iPad? Fixes, Troubleshooting and More

Update (19th Apr 2014): It looks like FaceTime is not working for a number of iOS 6 users from last couple of days. iPhone owners who have yet to switch to iOS 7 are suffering major FaceTime outage. However, FaceTime seems to be working just fine for iOS 7 users. Apple’s own System Support forum has not reported any outage.

Users who have contacted Apple support have been told to update their Apple device to take the leap to the latest version of iOS. We will update this page as soon as we have detailed report on this issue. In the meantime, check out below possible methods to fix FaceTime issues on your iPhone.

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Quite a lot of users have reported issues with FaceTime (both over Wi-Fi as well as over 3G/4G).

Some are pretty basic – where it’s just a problem with the accounts or passwords – while some go beyond that. Issues with Wi-fi, with Apple’s servers, with router configurations etc. can all be a problem. As of this writing, Apple servers seem to be fine and there is no indication of any issues at that end.

We take a look at possible solutions, troubleshooting and bug fixes that will help you overcome FaceTime issues on your device.

FaceTime Over 3GContent At a Glance:

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  • Device Compatibility
  • Data Plan Compatibility
  • Fixing iOS WiFi Issues
  • Re-activating FaceTime

Device Compatibility

When Apple announced FaceTime over Cellular Data, there was a catch: the option was available only for iPhone 4S, iPhone 5, 5s/5c, and iPad 3 and newer (including iPad mini 1 and 2). So, if you have an iPhone 4, upgrading to iOS 7.x will not provide you an option to use FaceTime over cellular data. You need compatible devices.

Of course, jailbreaking your iPhone lets you download FaceBreak or other similar tweaks which enable FaceTime over cellular data.

Data Plan Compatibility

Although Verizon and Sprint have absolutely no qualms about letting you do FaceTime over 3G/4G networks, AT&T is being somewhat crazy. Only new users with the Shared Data plans are eligible to use FaceTime over 3G on AT&T’s network.

If you are an existing customer of AT&T but are not on the Shared Data plans, you will need to check out with your service provider if your data plan lets you use FaceTime over Cellular data.

WiFi Issues in iOS 7.x

Wifi issues can be woeful and can cause a lot of FaceTime issues. Inconsistent/unstable Wi-fi network, incorrect router settings that prevents your iPhone from connecting to the Wi-fi can lead to call failures in FaceTime.

To fix Wi-fi issues in iOS 7.x, here’s what you can try.

Re-activating FaceTime

Signing out of FaceTime and logging in again can also help you fix FaceTime issues that are probably caused due to account authentication. To do this:

  • Open Settings -> FaceTime
  • Disable the switch.
  • Re-enable/turn on the switch after a few minutes. You should see the ‘waiting for activation…’ sign.

Troubleshooting Facetime Issue on iPhone

  • After FaceTime is activated, you should see the Apple ID field. Tap on it and then tap on Sign out.
  • Now, re-login by tapping on Use your Apple ID for FaceTime

Turn on Facetime on iPhone

Hopefully, this should fix the FaceTime issue.

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